According to the results of a new survey conducted on behalf of Teradata, 75 percent of senior executives at U.S. companies said that the number of decisions they have to make each day has increased over the past year.
CRM Featured Articles,
Posted 20 Oct 2004
The key to driving acceptance from all marketing professionals, not just those motivated by numbers and compliance, is to improve their workflow.
CRM Featured Articles,
Posted 19 Oct 2004
Salenet's idea for Customer Success Roadmap is to give companies the ability to acquire, implement, and structure their on-demand CRM on an ongoing basis.
CRM Featured Articles,
Posted 19 Oct 2004
We find ourselves again and again puzzled by customers' needs, and we fail to address them.
Customer Centricity,
Posted 18 Oct 2004
The vice president must own whether or not the users perceive value from the CRM application.
Reality Check,
Posted 18 Oct 2004
Marketers who deploy the basics and best practices of direct marketing will be the ones to achieve success in establishing and maintaining long-term, profitable B2B relationships.
Experts on Call,
Posted 18 Oct 2004
"I don't have any data for this, so it might even be true."
Analyze This,
Posted 18 Oct 2004
You want to know what kind of experience a partner has in your particular industry vertical.
Benchmark,
Posted 18 Oct 2004
Knowledge-centered CRM firms have brought greater attention to the crossover.
Insight,
Posted 18 Oct 2004
"You have to do the right thing for the good of the customer, regardless of any resistance."
Diary of a CRM Initiative,
Posted 18 Oct 2004
Analyst firms provide their services either on demand or on a subscription basis to clients, which comprise end-user businesses, industry vendors, and investment firms.
Magazine Features,
Posted 18 Oct 2004
The new 5.1 release includes improved integration with Windows architecture.
CRM Featured Articles,
Posted 18 Oct 2004
Some loyal customers may be only marginally valuable today, but enormously valuable tomorrow.
Insight,
Posted 18 Oct 2004
Siebel has provided analytic capabilities to customers for some time, but the new Siebel Business Analytic Applications collection is designed to run both in Siebel user environments and other business scenarios.
CRM Featured Articles,
Posted 08 Oct 2004
Siebel Systems' unexpectedly strong business represents performance above financial analyst expectations, but not above Siebel's own track record.
CRM Featured Articles,
Posted 08 Oct 2004
The report is the premiere entry in a series of papers Summit plans on the on-demand and hosted software markets.
CRM Featured Articles,
Posted 07 Oct 2004
Published reports quote PeopleSoft Director Steven Goldby as saying, "If there's an indication that they would pay what we consider to be the right price, and there's a possibility that we could close the transaction quickly, I'm open to discussions with Oracle."
CRM Featured Articles,
Posted 06 Oct 2004
Most of PeopleSoft's CRM strategy has evolved during Conway's tenure, including the close of the acquisition of Vantive that first served notice that PeopleSoft would be a CRM player.
CRM Featured Articles,
Posted 01 Oct 2004
Managers are always searching for ways to spur productivity that will balance the needs of the customers, the agents, and the company.
Magazine Features,
Posted 01 Oct 2004
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