A good online customer experience can have extended word-of-mouth benefits; slow response times jeopardize millions in potential revenue gains.
CRM Featured Articles,
Posted 06 Jan 2005
Most companies have yet to centralize how they own the customer experience.
CRM Featured Articles,
Posted 29 Dec 2004
The number of call center agents in South Africa will quadruple over the next four years, and the total number of agent positions in South Africa is predicted to rise to 69,600 by 2008. --Datamonitor
Insight,
Posted 20 Dec 2004
The CRM giant's acquisition of the electronic billing-systems provider aims to strengthen Siebel's stable of front-office offerings.
CRM Featured Articles,
Posted 20 Dec 2004
Managing relationships is like an anthropological dig.
Insight,
Posted 20 Dec 2004
Latin American companies add flavor to their services.
Insight,
Posted 20 Dec 2004
Standardized business processes help ensure successful change management when rolling out enterprise software initiatives.
Viewpoints,
Posted 20 Dec 2004
More information means more informed customer decisions.
Viewpoints,
Posted 20 Dec 2004
Eliminate surprises, identify opportunities, and maximize operational effectiveness by having the right data at the right time.
Viewpoints,
Posted 20 Dec 2004
Insight,
Posted 20 Dec 2004
Is the CRM software you're considering a good technical match?
Viewpoints,
Posted 20 Dec 2004
To maximize results, personalized portals must closely align with CRM.
Viewpoints,
Posted 20 Dec 2004
A partnership with former rival Omniture will bring together clients of both companies.
CRM Featured Articles,
Posted 17 Dec 2004
The marathon takeover battle ends with a handsome payoff for PeopleSoft shareholders, but questions for customers.
CRM Featured Articles,
Posted 16 Dec 2004
Cognos unveils its latest upgrades in enterprise corporate planning capabilities, designed to provide a real-time single view of a company's operations.
CRM Featured Articles,
Posted 16 Dec 2004
A Yankee Group study says the vendors rank number one and number two, respectively, as the IP telephony solution providers of choice.
CRM Featured Articles,
Posted 15 Dec 2004
The new 11i.10 release is designed to give companies a more holistic view of customers.
CRM Featured Articles,
Posted 14 Dec 2004
The utility company uses e-billing to shift customers from the phone to the Web--and has upped customer satisfaction in the process.
CRM Featured Articles,
Posted 13 Dec 2004
CRM strategists often speak of improving company performance by boosting revenue on a per-customer basis. CRM magazine cuts through the hype to examine what individual customer profitability can--and cannot--do for your business.
Magazine Features,
Posted 13 Dec 2004
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