A new report evaluates seven on-demand CRM providers: ACCPAC CRM (now a unit of Best Software), Entellium, NetSuite, RightNow, SAVO, Salesforce.com, and Siebel On-Demand.
CRM Featured News,
Posted 17 Sep 2004
"Tasks have no meaning unless they are completed in a way that supports the project's vision."
Diary of a CRM Initiative,
Posted 17 Sep 2004
The CVP supports speech-enabled and touch-tone applications that can be integrated with back-end data and business rules accessible through the Web, using Java 2 Enterprise Edition and VoiceXML standards.
CRM Featured News,
Posted 14 Sep 2004
Companies need to respond to the market with agility and appropriate customer relationship-focused sales talent.
Viewpoints,
Posted 13 Sep 2004
Among the challenges in store for Oracle is bitter opposition from PeopleSoft management and directors, who have generally refused to negotiate with Oracle.
CRM Featured News,
Posted 10 Sep 2004
Being able to compete on equal footing with contact center giants is important as the customer contact market shifts to longer purchase cycles driven by the need for technology refresh, rather than hordes of startups demanding quick solutions.
CRM Featured News,
Posted 09 Sep 2004
While public IMing is expected to continue to burgeon for the next five years, EIMing vendors may find their entrance into the market by bulking up their integration initiatives and educating end users on the advantages that EIMing offers.
CRM Featured News,
Posted 08 Sep 2004
The business case for CRM should include tangible net benefits, intangible benefits, and a risk assessment.
Viewpoints,
Posted 06 Sep 2004
In a successful CRM implementation process must always precede technology.
Reality Check,
Posted 01 Sep 2004
It takes time for business partners to feel comfortable with the luxury of being asked to think from a new perspective.
Diary of a CRM Initiative,
Posted 01 Sep 2004
The time has come once again for CRM magazine to reward excellence and achievement among vendors in the CRM industry. CRM vendors have individually and collectively worked to build confidence in the discipline, and those efforts are paying off. According to AMR Research, companies are still making modest-but-measurable increases in their spending on customer management tools and strategies, to the tune of an additional $600 million in spending expected for 2004. Interest is strongest among midmarket and SMB firms, which we classify as those companies under $1 billion and under $100 million in annual revenues, respectively. But there was plenty to stir things up this year. Read on to see what companies prevailed from 2003, and how others are leaving an indelible mark on the industry.
Magazine Features,
Posted 01 Sep 2004
The Awards recognize superior performance in ROI excellence in customer companies, individual achievement, and vendor leadership.
CRM Featured News,
Posted 01 Sep 2004
The time has come once again for CRM magazine to reward excellence and achievement among vendors in the CRM industry. CRM vendors have individually and collectively worked to build confidence in the discipline, and those efforts are paying off. According to AMR Research, companies are still making modest-but-measurable increases in their spending on customer management tools and strategies, to the tune of an additional $600 million in spending expected for 2004. Interest is strongest among midmarket and SMB firms, which we classify as those companies under $1 billion and under $100 million in annual revenues, respectively. But there was plenty to stir things up this year. Read on to see what companies prevailed from 2003, and how others are leaving an indelible mark on the industry.
Magazine Features,
Posted 01 Sep 2004
In alphabetical order, the winners are...
Magazine Features,
Posted 01 Sep 2004
Six companies that set out to get measurable results, then met or surpassed their expectations.
Magazine Features,
Posted 01 Sep 2004
Is a hosted-or-on-demand-offering price war is looming? If so, what will vendors do to differentiate themselves and their services?
Insight,
Posted 01 Sep 2004
Seven tips for managing project scope creep.
Viewpoints,
Posted 30 Aug 2004
Supply chain management does impact customer satisfaction as it relates to product delivery dates and product quality.
Viewpoints,
Posted 30 Aug 2004
An important goal of a customer advisory board is to provide an excellent source of quantitative and qualitative data that goes beyond checkboxes on surveys or conversations over coffee.
Viewpoints,
Posted 30 Aug 2004
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