Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
CRM Across the Wire,
Posted 06 Mar 2014
Magazine Features,
Posted 01 Mar 2014
BI tool now supports persistent derived tables.
CRM Featured News,
Posted 27 Feb 2014
Connect back-office and front-office functions to enable a broader customer view.
Viewpoints,
Posted 21 Feb 2014
IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
CRM Across the Wire,
Posted 20 Feb 2014
Voice Inbound Contact Center is part of Alcatel-Lucent's new cloud-based enterprise offerings.
CRM Across the Wire,
Posted 13 Feb 2014
SugarCRM will devote its engineering budget to user-friendly changes in 2014.
CRM Featured News,
Posted 06 Feb 2014
Gain a fresh perspective by understanding the paths your customers take.
Voice of the Customer,
Posted 01 Feb 2014
Assess your company's current and future needs to determine your best option.
Viewpoints,
Posted 31 Jan 2014
The new version of Lagan Enterprise simplifies management of social media and online self-service.
CRM Across the Wire,
Posted 14 Jan 2014
Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
CRM Featured News,
Posted 07 Jan 2014
Ovum research finds very few customer-adaptive enterprises exist today.
Insight,
Posted 01 Jan 2014
Game techniques keep agents happy, engaged, and better equipped to handle interactions.
Magazine Features,
Posted 01 Jan 2014
COOs struggle to navigate a siloed structure.
The Tipping Point,
Posted 01 Jan 2014
Harness reps' drive to win by teaching skills for improvement.
Viewpoints,
Posted 13 Dec 2013
The new version of ShoreTel Enterprise Contact Center has greater support for multidevice, multichannel interactions.
CRM Across the Wire,
Posted 12 Dec 2013
The new release of Kana Enterprise unifies multinational, multilingual customer service across channels.
CRM Across the Wire,
Posted 09 Dec 2013
Three new contact center offerings cover SMBs and enterprise customers
CRM Featured News,
Posted 20 Nov 2013
Territory management among upgrades geared for large businesses
CRM Featured News,
Posted 14 Nov 2013
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