Knowledge-centered CRM firms have brought greater attention to the crossover.
Insight,
Posted 18 Oct 2004
"You have to do the right thing for the good of the customer, regardless of any resistance."
Diary of a CRM Initiative,
Posted 18 Oct 2004
Analyst firms provide their services either on demand or on a subscription basis to clients, which comprise end-user businesses, industry vendors, and investment firms.
Magazine Features,
Posted 18 Oct 2004
The new 5.1 release includes improved integration with Windows architecture.
CRM Featured Articles,
Posted 18 Oct 2004
Some loyal customers may be only marginally valuable today, but enormously valuable tomorrow.
Insight,
Posted 18 Oct 2004
Siebel has provided analytic capabilities to customers for some time, but the new Siebel Business Analytic Applications collection is designed to run both in Siebel user environments and other business scenarios.
CRM Featured Articles,
Posted 08 Oct 2004
Siebel Systems' unexpectedly strong business represents performance above financial analyst expectations, but not above Siebel's own track record.
CRM Featured Articles,
Posted 08 Oct 2004
The report is the premiere entry in a series of papers Summit plans on the on-demand and hosted software markets.
CRM Featured Articles,
Posted 07 Oct 2004
Published reports quote PeopleSoft Director Steven Goldby as saying, "If there's an indication that they would pay what we consider to be the right price, and there's a possibility that we could close the transaction quickly, I'm open to discussions with Oracle."
CRM Featured Articles,
Posted 06 Oct 2004
Most of PeopleSoft's CRM strategy has evolved during Conway's tenure, including the close of the acquisition of Vantive that first served notice that PeopleSoft would be a CRM player.
CRM Featured Articles,
Posted 01 Oct 2004
Managers are always searching for ways to spur productivity that will balance the needs of the customers, the agents, and the company.
Magazine Features,
Posted 01 Oct 2004
Forrester had forecast a 7 percent growth rate for CRM in 2004.
CRM Featured Articles,
Posted 30 Sep 2004
Continental selected Voxify's Automated Agents solution to help manage non-value-added customer calls.
CRM Featured Articles,
Posted 27 Sep 2004
The ability to have a centralized call center may lead to an increase in the use of VoIP.
Insight,
Posted 24 Sep 2004
Too many companies in the past looked at CRM and related technologies as magic bullets that would solve their CRM challenges.
CRM Featured Articles,
Posted 24 Sep 2004
Insight,
Posted 24 Sep 2004
Part of the freedom to improve ROI calculations arrived as CRM became more pervasive within whole organizations, and was not simply relied on to provide domino effects from individual groups like the sales and support organizations.
Insight,
Posted 24 Sep 2004
Database marketing has quickly become integral to many organizations' CRM operations.
Insight,
Posted 24 Sep 2004
PeopleSoft will offer credits of as much as $100,000 to customers willing to upgrade certain versions of its software before the end of 2004.
CRM Featured Articles,
Posted 23 Sep 2004
|