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Articles: Enterprise CRM
The Steady: Brad Wilson -- general manager, Microsoft Dynamics CRM, Microsoft.
The Rock: Bill McDermott -- president and chief executive officer, SAP Americas & Asia Pacific Japan.
The Herald: Paul Greenberg -- chief customer officer, BPT Partners; president, The 56 Group.
The Rethinker: Kevin Bandy -- partner & manager of directory sales and marketing transformation, Accenture.
The visionaries shaping the CRM industry.
In an effort to unite on-demand and on-premises CRM, Oracle takes responsibility for product integration -- a move that looks particularly appealing for partner channel management.
Magic Quadrant for E-Commerce '08: Veteran firms IBM and ATG top the field -- but the field itself is twice as big as it was last year.
The open-source CRM vendor offers a free yearlong trial of its ConcourseSuite 5.0 for businesses with up to 100 users.
Using the new tools -- and the wisdom in the collaborative consciousness of markets -- to understand your customer.
New application programming interfaces aim to increase flexibility and ease integration with CRM systems -- particularly sales and marketing solutions.
Improved campaign relevance will stretch your marketing budget.
CRM Acceleration '08: The cofounder and CEO of the open-source CRM pioneer says that the best technology can finally win in this industry -- and that one day SugarCRM "will be a billion-dollar company."
Oracle's BEA Welcome Event: The enterprise software provider shares its post-acquisition roadmap, and promises "no forced migration."
Xactly launches Rewards on Salesforce.com's platform to "close the loop."
destinationCRM 2008: The missing link in providing quality service is an effective contact center manager.
destinationCRM 2008: A roundup of our reporting during this year's conference.
Good service helps make you recession-proof.
destinationCRM 2008: A snapshot of the conference's marketing track in the last two days.
destinationCRM 2008: Closing keynote speakers tackle issues and the changing face of the CRM industry.
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