The CRM services rate slows, while Asian consulting and outsourcing gains the lead the worldwide services market.
CRM Featured News,
Posted 30 Nov 2004
The on-demand SFA provider will name a new chairman at a later date.
CRM Featured News,
Posted 23 Nov 2004
Cost savings will prompt organizations to offer customers better ways to serve themselves.
CRM Featured News,
Posted 22 Nov 2004
Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. In our dynamic, evolving industry new technologies continue to allow us to interact with customers in ways we never imagined. This is not to say that technology is the end-all in CRM--we still need engaged people, relevant processes, and quality data. But when properly implemented, technology can take that powerful threesome even farther. Consider the already heady impact and potential of the following 10 technologies...
Magazine Features,
Posted 15 Nov 2004
Review the issues that lead many companies to see hosted software as a tactical, short-term remedy for a long-term problem.
Experts on Call,
Posted 15 Nov 2004
Month 6: A team of thoroughbreds is moving Churchill Downs closer to a winning finish.
Diary of a CRM Initiative,
Posted 15 Nov 2004
Companies must first address people and process issues to lead them to the right technology choice.
Viewpoints,
Posted 15 Nov 2004
Avoid burning out customers by using enterprise feedback management.
Viewpoints,
Posted 15 Nov 2004
Let us introduce you to the dynamic new top executives in the CRM industry.
Magazine Features,
Posted 15 Nov 2004
You have to figure out how much value an individual is going to provide you over time.
Insight,
Posted 15 Nov 2004
The Midwest utility integrates disparate customer information systems after a merger and an acquisition.
CRM Featured News,
Posted 15 Nov 2004
Insight,
Posted 15 Nov 2004
Design Within Reach chooses Iphinity Call Center; Convergys signs multiyear contract with Wachovia; 7-Eleven implements Cognos; and more.
CRM Featured News,
Posted 09 Nov 2004
SPL on the verge of being purchased; Siebel announces financial results for its third quarter; Unisys to team up with Linux; and more.
CRM Featured News,
Posted 05 Nov 2004
The vendors look to cover both the sales and service worlds with their new partnership.
CRM Featured News,
Posted 04 Nov 2004
Dreamforce '04: New customizing manager and customer service capabilities are key updates.
CRM Featured News,
Posted 04 Nov 2004
Marines are gung-ho about Oracle; Convergys signs multiyear contract with Wachovia; Quaero has new clients; and more.
CRM Featured News,
Posted 02 Nov 2004
The CRM analyst firm lays out strategies for improving bottom-line results with CRM.
CRM Featured News,
Posted 02 Nov 2004
SAP Americas CEO lays out what customers should expect from CRM vendors.
CRM Featured News,
Posted 01 Nov 2004
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