Insight,
Posted 20 Dec 2004
Is the CRM software you're considering a good technical match?
Viewpoints,
Posted 20 Dec 2004
Global Industrial increased revenue by integrating its front and back office.
Benchmark,
Posted 20 Dec 2004
The worst thing is to take away an application salespeople are using and liking.
Benchmark,
Posted 20 Dec 2004
To maximize results, personalized portals must closely align with CRM.
Viewpoints,
Posted 20 Dec 2004
A partnership with former rival Omniture will bring together clients of both companies.
CRM Featured News,
Posted 17 Dec 2004
The marathon takeover battle ends with a handsome payoff for PeopleSoft shareholders, but questions for customers.
CRM Featured News,
Posted 16 Dec 2004
Cognos unveils its latest upgrades in enterprise corporate planning capabilities, designed to provide a real-time single view of a company's operations.
CRM Featured News,
Posted 16 Dec 2004
A Yankee Group study says the vendors rank number one and number two, respectively, as the IP telephony solution providers of choice.
CRM Featured News,
Posted 15 Dec 2004
The new 11i.10 release is designed to give companies a more holistic view of customers.
CRM Featured News,
Posted 14 Dec 2004
The utility company uses e-billing to shift customers from the phone to the Web--and has upped customer satisfaction in the process.
CRM Featured News,
Posted 13 Dec 2004
CRM strategists often speak of improving company performance by boosting revenue on a per-customer basis. CRM magazine cuts through the hype to examine what individual customer profitability can--and cannot--do for your business.
Magazine Features,
Posted 13 Dec 2004
It's all really about being customer-centric.
Insight,
Posted 13 Dec 2004
The CRM developer plans to capture midmarket business with a dedicated sales force and elite partner program.
CRM Featured News,
Posted 08 Dec 2004
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
CRM Featured News,
Posted 02 Dec 2004
Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. In our dynamic, evolving industry new technologies continue to allow us to interact with customers in ways we never imagined. This is not to say that technology is the end-all in CRM--we still need engaged people, relevant processes, and quality data. But when properly implemented, technology can take that powerful threesome even farther. Consider the already heady impact and potential of the following 10 technologies...
Magazine Features,
Posted 01 Dec 2004
Meeting customer expectations has helped the company improve operations and employee satisfaction.
CRM Featured News,
Posted 30 Nov 2004
The CRM services rate slows, while Asian consulting and outsourcing gains the lead the worldwide services market.
CRM Featured News,
Posted 30 Nov 2004
The on-demand SFA provider will name a new chairman at a later date.
CRM Featured News,
Posted 23 Nov 2004
|