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Articles: Enterprise CRM
The Midwest utility integrates disparate customer information systems after a merger and an acquisition.
Design Within Reach chooses Iphinity Call Center; Convergys signs multiyear contract with Wachovia; 7-Eleven implements Cognos; and more.
SPL on the verge of being purchased; Siebel announces financial results for its third quarter; Unisys to team up with Linux; and more.
The vendors look to cover both the sales and service worlds with their new partnership.
Dreamforce '04: New customizing manager and customer service capabilities are key updates.
Marines are gung-ho about Oracle; Convergys signs multiyear contract with Wachovia; Quaero has new clients; and more.
The CRM analyst firm lays out strategies for improving bottom-line results with CRM.
SAP Americas CEO lays out what customers should expect from CRM vendors.
CRM united the company's information, which was had been housed in different systems.
The company announces the availability of the new Uniphi Suite at its annual user conference in New Orleans.
The communication systems, applications, and services provider reports fiscal fourth-quarter 2004 and FY 2004 results, and announces the launch of new products.
Communications and analytics specialists lead the way in a solid showing of rapidly growing CRM firms.
Chris Twogood is one industry veteran who has his eyes on where the industry is headed.
According to the results of a new survey conducted on behalf of Teradata, 75 percent of senior executives at U.S. companies said that the number of decisions they have to make each day has increased over the past year.
The key to driving acceptance from all marketing professionals, not just those motivated by numbers and compliance, is to improve their workflow.
Salenet's idea for Customer Success Roadmap is to give companies the ability to acquire, implement, and structure their on-demand CRM on an ongoing basis.
We find ourselves again and again puzzled by customers' needs, and we fail to address them.
The vice president must own whether or not the users perceive value from the CRM application.
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