Among those who resist online purchases are consumers who feel that certain commodities should be free.
CRM Featured Articles,
Posted 15 Mar 2005
The on-demand CRM software provider and the sales process pioneer will deliver a solution to strengthen CRM effectiveness.
CRM Featured Articles,
Posted 14 Mar 2005
IBM looks to expand its reach into the data integration space, with plans to fatten its BI and data management functionality.
CRM Featured Articles,
Posted 14 Mar 2005
Look at branded experience, shaping demand, people and technology, marketing productivity, and performance objectives.
CRM Featured Articles,
Posted 10 Mar 2005
Bill Marsh Auto selects SilkRoad's Web-cam technology to provide online shoppers with an in-person experience.
Benchmark,
Posted 01 Mar 2005
Best-of-breed applications are feeling more pressure from full-suite solutions.
Insight,
Posted 01 Mar 2005
Month 9: Recognition programs offset the tedium of data integration work.
Diary of a CRM Initiative,
Posted 01 Mar 2005
The PeopleSoft acquisition alters the software giant's competitive landscape.
Insight,
Posted 01 Mar 2005
Excerpt from Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right! By Lior Arussy (printed with permission from the publisher John Wiley & Sons)
Magazine Features,
Posted 01 Mar 2005
Many companies remain indecisive about consolidating all service channels under a single umbrella of authority.
Insight,
Posted 01 Mar 2005
negotiate a CRM engagement.
Benchmark,
Posted 01 Mar 2005
Insight,
Posted 01 Mar 2005
Drive out costs, focus on core business strategies, and increase sales and margins by outsourcing to a third-party provider.
Viewpoints,
Posted 01 Mar 2005
We went into the market to talk with CRM users about their main challenges, and then went back to industry experts for solutions. Here's what we found.
Magazine Features,
Posted 01 Mar 2005
Caser Seguros keeps contact centers humming; Unisys and GenuOne to battle healthcare threats; FrontRange turns up the heat; and more.
CRM Featured Articles,
Posted 23 Feb 2005
The on-demand CRM provider is on pace to register 250,000 customers by this summer.
CRM Featured Articles,
Posted 18 Feb 2005
Powerhouse companies like Amazon.com, Charles Schwab, and eBay are seeing customer satisfaction scores slide.
CRM Featured Articles,
Posted 16 Feb 2005
Siebel's group vice president focuses his DCI keynote address on best practices for valuable analytic data.
CRM Featured Articles,
Posted 16 Feb 2005
Accurate customer data helps UrbanFlorist.com manage its Valentine's Day spike, as well as orders for the rest of the year.
CRM Featured Articles,
Posted 14 Feb 2005
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