Insight,
Posted 01 Jun 2005
Nordstrom is the gold standard for customer service excellence -- and, amazingly, word of mouth is its primary marketing tool.
Magazine Features,
Posted 01 Jun 2005
CRM's original value proposition is the responsibility of the entire enterprise--not CRM alone.
Viewpoints,
Posted 01 Jun 2005
The computer giant announces two new services to provide help and awareness for software-as-a-service providers.
CRM Featured Articles,
Posted 27 May 2005
Large companies have noticed the relative low cost, ease-of-use, and quick implementation.
CRM Featured Articles,
Posted 26 May 2005
Scorecards for enterprise CRM vendors and on-demand providers show shifts--and some surprises--in the past year.
CRM Featured Articles,
Posted 26 May 2005
The on-demand vendor is positioning for greater expansion into the enterprise market.
CRM Featured Articles,
Posted 25 May 2005
SAPPHIRE '05: SAP releases the latest version of its CRM suite, but analysts cite the company's 'failure' to deliver a hosted application.
CRM Featured Articles,
Posted 19 May 2005
SAPPHIRE '05: SAP touts its NetWeaver platform/partnership concept as the next evolution in CRM, blending innovation with best-of-breed capabilities.
CRM Featured Articles,
Posted 19 May 2005
Enterprises will be the driving force behind the market.
CRM Featured Articles,
Posted 17 May 2005
Not just for SMBs anymore, organizations of all sizes are now evaluating the potential of hosted contact center solutions.
CRM Featured Articles,
Posted 16 May 2005
A forum for online advertising warns about being invasive when targeting based on consumer habits.
CRM Featured Articles,
Posted 13 May 2005
The former rival vendors in the speech recognition niche will merge, delivering an extensive selection of enterprise speech solutions.
CRM Featured Articles,
Posted 10 May 2005
This week's Witness user conference highlighted touch point innovation, a workforce optimization maturity model, and the evolution of the VCC.
CRM Featured Articles,
Posted 05 May 2005
A new desktop environment--likely "productized" from a custom tool, according to one analyst--integrates desktop applications for call center workers.
CRM Featured Articles,
Posted 03 May 2005
Secrets of competitive success are revealed at High-Tech CRM Summit 2005.
CRM Featured Articles,
Posted 03 May 2005
We hear from 5 companies that have worked for years to refine, realign, and improve their customer relationships, long after the project first went live.
Magazine Features,
Posted 02 May 2005
Recent debuts of real-time enterprise tools by Microsoft and AOL could help jump-start presence management in the contact center.
Insight,
Posted 02 May 2005
Bring your support staff closer to the customer.
Viewpoints,
Posted 02 May 2005
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