The German software giant doubles the number of Indian outsourcers among its top partners, as part of its ongoing efforts to expand market presence in that country.
CRM Featured News,
Posted 30 Aug 2007
How CRM is a clutch performer for the Seattle Mariners -- and their fans.
Viewpoints,
Posted 30 Aug 2007
The open-source CRM provider's Version 5.0 focuses enhancements on the platform and architecture; the company also provides a roadmap for going public.
CRM Featured News,
Posted 29 Aug 2007
The vendor's newest release adds emotion detection, sitemap functionality, personalized routing, and a bundle of new chat features.
CRM Featured News,
Posted 29 Aug 2007
Forrester Research announces a framework for assessing your CRM needs and achieving quick wins; accompanying research reveals that less than half of CRM users had been fully satisfied with CRM initiatives.
CRM Featured News,
Posted 28 Aug 2007
Relationship roles are changing as customers take control of how they want to do business.
CRM Featured News,
Posted 28 Aug 2007
The emergence of the always-on, always-connected consumer calls for companies to rethink their CRM strategies, says destinationCRM2007 speaker.
CRM Featured News,
Posted 24 Aug 2007
Companies, customers, and industry visionaries were honored this week at destinationCRM2007 for successes in the CRM marketplace over the last year.
CRM Featured News,
Posted 23 Aug 2007
Focusing on technology, experts at destinationCRM2007 are all about the mobility effect.
CRM Featured News,
Posted 23 Aug 2007
Malcolm Gladwell, the renowned author of The Tipping Point and Blink speaks at destinationCRM2007 about how CRM can break the barrier and make its way to success.
CRM Featured News,
Posted 21 Aug 2007
A session on the emerging technology kicks off the destinationCRM2007 conference in New York, and focuses on how businesses are maximizing profitability analytics.
CRM Featured News,
Posted 20 Aug 2007
Sales effectiveness training gets a four-course meal of process, methodology, technology, and performance metrics from the company's new subscription service.
CRM Featured News,
Posted 20 Aug 2007
The offshore market has reached "a unique point" as service providers continue to perfect the global delivery model and offer more domain expertise.
CRM Featured News,
Posted 16 Aug 2007
A new Gartner report says Web 2.0 technologies will force businesses to reconsider their approaches to security.
CRM Featured News,
Posted 15 Aug 2007
How to make your employees embrace CRM.
Viewpoints,
Posted 10 Aug 2007
The Japanese-based vendor's purchase of Sphere Communications is a move to bolster its unified communications portfolio, according to one industry pundit.
CRM Featured News,
Posted 10 Aug 2007
IDC predicts rapid growth for the BPM software market, which is expected to reach $5.5 billion by 2011.
CRM Featured News,
Posted 09 Aug 2007
With a new compensation application, Workstream attempts to introduce enterprise-level functionality to the midmarket.
CRM Featured News,
Posted 08 Aug 2007
A recent forecast predicts software-as-a-service will be the dominant source of the market's revenue growth.
CRM Featured News,
Posted 07 Aug 2007
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