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| Articles: Enterprise CRM |
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In alphabetical order, the winners are...
Magazine Features,
Posted 01 Sep 2004
Six companies that set out to get measurable results, then met or surpassed their expectations.
Magazine Features,
Posted 01 Sep 2004
Is a hosted-or-on-demand-offering price war is looming? If so, what will vendors do to differentiate themselves and their services?
Insight,
Posted 01 Sep 2004
Seven tips for managing project scope creep.
Viewpoints,
Posted 30 Aug 2004
Supply chain management does impact customer satisfaction as it relates to product delivery dates and product quality.
Viewpoints,
Posted 30 Aug 2004
An important goal of a customer advisory board is to provide an excellent source of quantitative and qualitative data that goes beyond checkboxes on surveys or conversations over coffee.
Viewpoints,
Posted 30 Aug 2004
The company now has the ability to build new CRM modules to manage quote generation and product-return processes.
CRM Featured News,
Posted 30 Aug 2004
Two unfortunate situations have captured center stage at the end of summer 2004.
CRM Featured News,
Posted 26 Aug 2004
The time has come once again for CRM magazine to reward excellence and achievement among vendors in the CRM industry. CRM vendors have individually and collectively worked to build confidence in the discipline, and those efforts are paying off. According to AMR Research, companies are still making modest-but-measurable increases in their spending on customer management tools and strategies, to the tune of an additional $600 million in spending expected for 2004. Interest is strongest among midmarket and SMB firms, which we classify as those companies under $1 billion and under $100 million in annual revenues, respectively. But there was plenty to stir things up this year. Read on to see what companies prevailed from 2003, and how others are leaving an indelible mark on the industry.
Magazine Features,
Posted 26 Aug 2004
The responses to the surveys reflect what [executives] think on the subject and where it fits into their business plans.
CRM Featured News,
Posted 26 Aug 2004
Presenting financial information from 2003, the report analyzes the workforce management market.
CRM Featured News,
Posted 25 Aug 2004
Unisys and KRC Research polled 150 top executives and IT decision-makers to examine the concerns and goals of companies that have deployed a comprehensive analytics strategy.
CRM Featured News,
Posted 24 Aug 2004
After years of running into roadblocks trying to ensure that its own service representatives could communicate effectively with one another while in the field, Pitney Bowes needed a new strategy.
CRM Featured News,
Posted 23 Aug 2004
Consumers are open to buying more products and services, but only if the customer service representative (CSR) first resolves the customer's concern.
CRM Featured News,
Posted 18 Aug 2004
Pure-play knowledge-base providers are seeing a need to compete with service-oriented companies.
CRM Featured News,
Posted 17 Aug 2004
QAS announced the signing of eight top catalog and mail order companies; ACCO Brands' Kensington Technology Group implemented RightNow Service as its contact center platform; and more.
CRM Featured News,
Posted 17 Aug 2004
The modules being upgraded, Oracle Sales, Oracle Marketing, Oracle Partner Relationship Management, and Oracle e-Commerce, either create or expand functionalities across most of the company's selling platform.
CRM Featured News,
Posted 16 Aug 2004
In the second generation hosted-CRM environment, it is the business user who should be able to set the workflow simply by defining his business rules.
Viewpoints,
Posted 16 Aug 2004
Siebel Systems and SAP lead on the list, with Oracle, PeopleSoft, and Amdocs clustered closely behind.
CRM Featured News,
Posted 13 Aug 2004
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