Intent and adoption of these BI features are high.
CRM Featured News,
Posted 02 Apr 2014
Between company-centric and customer-centric, there needs to be a middle ground.
Connect,
Posted 01 Apr 2014
Use the right motivators for maximum success.
Viewpoints,
Posted 28 Mar 2014
Focus on revenue to drive project objectives.
Viewpoints,
Posted 28 Mar 2014
SAS Executive Conference shows how to lead an organization's embrace of technological change.
CRM Featured News,
Posted 25 Mar 2014
The Gainsight spring release offers new workflow and permissions, as well as enhanced monitoring of customer activities.
CRM Across the Wire,
Posted 18 Mar 2014
Spanlink Cloud Services offers customers hosted contact center, unified communications, and telepresence services that span the entire Cisco Collaboration portfolio.
CRM Across the Wire,
Posted 06 Mar 2014
Magazine Features,
Posted 01 Mar 2014
BI tool now supports persistent derived tables.
CRM Featured News,
Posted 27 Feb 2014
Connect back-office and front-office functions to enable a broader customer view.
Viewpoints,
Posted 21 Feb 2014
IntelliResponse's virtual agent technology is now integrated with the Salesforce1 Service Cloud.
CRM Across the Wire,
Posted 20 Feb 2014
Voice Inbound Contact Center is part of Alcatel-Lucent's new cloud-based enterprise offerings.
CRM Across the Wire,
Posted 13 Feb 2014
SugarCRM will devote its engineering budget to user-friendly changes in 2014.
CRM Featured News,
Posted 06 Feb 2014
Gain a fresh perspective by understanding the paths your customers take.
Voice of the Customer,
Posted 01 Feb 2014
Assess your company's current and future needs to determine your best option.
Viewpoints,
Posted 31 Jan 2014
The new version of Lagan Enterprise simplifies management of social media and online self-service.
CRM Across the Wire,
Posted 14 Jan 2014
Agreement will add cloud-based customer service offering to Microsoft Dynamics CRM.
CRM Featured News,
Posted 07 Jan 2014
Ovum research finds very few customer-adaptive enterprises exist today.
Insight,
Posted 01 Jan 2014
Game techniques keep agents happy, engaged, and better equipped to handle interactions.
Magazine Features,
Posted 01 Jan 2014
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