Insight,
Posted 01 Apr 2005
An industry analyst speaks out on breathing life back into sluggish customer relationship efforts.
Insight,
Posted 01 Apr 2005
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
Magazine Features,
Posted 01 Apr 2005
The features turn BlackBerry devices into mobile sales offices as the company expects to continue extending product lines.
CRM Featured Articles,
Posted 30 Mar 2005
The multichannel CRM solutions provider capitalizes on strong history and subject matter expertise to delve into the customer interaction management space.
CRM Featured Articles,
Posted 30 Mar 2005
The retooled product hits a market that is now ready for it, with both enterprise and midmarket price points considered.
CRM Featured Articles,
Posted 23 Mar 2005
Surveys of top vendors reveal the need for in-house implementations and to go wireless.
CRM Featured Articles,
Posted 21 Mar 2005
Among those who resist online purchases are consumers who feel that certain commodities should be free.
CRM Featured Articles,
Posted 15 Mar 2005
The on-demand CRM software provider and the sales process pioneer will deliver a solution to strengthen CRM effectiveness.
CRM Featured Articles,
Posted 14 Mar 2005
IBM looks to expand its reach into the data integration space, with plans to fatten its BI and data management functionality.
CRM Featured Articles,
Posted 14 Mar 2005
Look at branded experience, shaping demand, people and technology, marketing productivity, and performance objectives.
CRM Featured Articles,
Posted 10 Mar 2005
Bill Marsh Auto selects SilkRoad's Web-cam technology to provide online shoppers with an in-person experience.
Benchmark,
Posted 01 Mar 2005
Best-of-breed applications are feeling more pressure from full-suite solutions.
Insight,
Posted 01 Mar 2005
Month 9: Recognition programs offset the tedium of data integration work.
Diary of a CRM Initiative,
Posted 01 Mar 2005
The PeopleSoft acquisition alters the software giant's competitive landscape.
Insight,
Posted 01 Mar 2005
Excerpt from Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right! By Lior Arussy (printed with permission from the publisher John Wiley & Sons)
Magazine Features,
Posted 01 Mar 2005
Many companies remain indecisive about consolidating all service channels under a single umbrella of authority.
Insight,
Posted 01 Mar 2005
negotiate a CRM engagement.
Benchmark,
Posted 01 Mar 2005
Insight,
Posted 01 Mar 2005
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