Magazine Features,
Posted 09 Aug 2011
Magazine Features,
Posted 09 Aug 2011
Many executives fear a healthy two-way conversation with customers
Reality Check,
Posted 09 Aug 2011
New release includes language support for Spanish, added professional services capabilities, and greater flexibility and integration with SAP Business Suite software.
Daily News,
Posted 05 Aug 2011
The deal creates a comprehensive CRM solution with advanced knowledge management capabilities and integrated self-service.
Daily News,
Posted 29 Jul 2011
A CRM point solution is a CRM point solution
Viewpoints,
Posted 29 Jul 2011
Accenture survey finds 80 percent of consumers expect customer services to be easier and more convenient.
Daily News,
Posted 27 Jul 2011
New program will expand integrated CRM functionality for Sage SalesLogix customers; Project Management Express Edition for Sage SalesLogix powered by TimeLinx is the first partner solution.
Daily News,
Posted 27 Jul 2011
New Luminate solution offers nonprofits an open, extensible system to understand and engage constituents through traditional, digital, social, or mobile channels.
Daily News,
Posted 26 Jul 2011
Being agile in today's competitive market enables organizations to better respond to customers' changing needs.
Front Office,
Posted 21 Jul 2011
CRM can help firms struggling with longer selling processes
Insight,
Posted 20 Jul 2011
Opt-in consent required for emails and for tracking the online activity of Web site visitors
Insight,
Posted 20 Jul 2011
Research reveals how consumers will contact customer service within the next two years
Insight,
Posted 20 Jul 2011
OfficeDepot.com and SierraTradingPost.com rank first for fastest phone and email customer support
Insight,
Posted 20 Jul 2011
Adobe, Fidelity, and JetBlue recognized for outstanding performance
Insight,
Posted 20 Jul 2011
Oracle generates biggest share of $16.5 billion in annual revenue
Insight,
Posted 20 Jul 2011
Issues like privacy and fair use of data pose a formidable challenge
Connect,
Posted 20 Jul 2011
What's relevant to customers and sustainable for businesses?
The Tipping Point,
Posted 20 Jul 2011
Immerse yourself in the world of your clients to appreciate their true expectations
Customer Centricity,
Posted 20 Jul 2011
|