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Articles: Enterprise CRM
Most companies have yet to centralize how they own the customer experience.
The number of call center agents in South Africa will quadruple over the next four years, and the total number of agent positions in South Africa is predicted to rise to 69,600 by 2008. --Datamonitor
There's job satisfaction in solving customer problems.
The CRM giant's acquisition of the electronic billing-systems provider aims to strengthen Siebel's stable of front-office offerings.
Managing relationships is like an anthropological dig.
Latin American companies add flavor to their services.
Standardized business processes help ensure successful change management when rolling out enterprise software initiatives.
More information means more informed customer decisions.
Eliminate surprises, identify opportunities, and maximize operational effectiveness by having the right data at the right time.
Is the CRM software you're considering a good technical match?
Global Industrial increased revenue by integrating its front and back office.
The worst thing is to take away an application salespeople are using and liking.
To maximize results, personalized portals must closely align with CRM.
A partnership with former rival Omniture will bring together clients of both companies.
The marathon takeover battle ends with a handsome payoff for PeopleSoft shareholders, but questions for customers.
Cognos unveils its latest upgrades in enterprise corporate planning capabilities, designed to provide a real-time single view of a company's operations.
A Yankee Group study says the vendors rank number one and number two, respectively, as the IP telephony solution providers of choice.
The new 11i.10 release is designed to give companies a more holistic view of customers.
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