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Articles: Enterprise CRM
A partnership with former rival Omniture will bring together clients of both companies.
The marathon takeover battle ends with a handsome payoff for PeopleSoft shareholders, but questions for customers.
Cognos unveils its latest upgrades in enterprise corporate planning capabilities, designed to provide a real-time single view of a company's operations.
A Yankee Group study says the vendors rank number one and number two, respectively, as the IP telephony solution providers of choice.
The new 11i.10 release is designed to give companies a more holistic view of customers.
The utility company uses e-billing to shift customers from the phone to the Web--and has upped customer satisfaction in the process.
CRM strategists often speak of improving company performance by boosting revenue on a per-customer basis. CRM magazine cuts through the hype to examine what individual customer profitability can--and cannot--do for your business.
It's all really about being customer-centric.
The CRM developer plans to capture midmarket business with a dedicated sales force and elite partner program.
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
Meeting customer expectations has helped the company improve operations and employee satisfaction.
The CRM services rate slows, while Asian consulting and outsourcing gains the lead the worldwide services market.
The on-demand SFA provider will name a new chairman at a later date.
Cost savings will prompt organizations to offer customers better ways to serve themselves.
Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. In our dynamic, evolving industry new technologies continue to allow us to interact with customers in ways we never imagined. This is not to say that technology is the end-all in CRM--we still need engaged people, relevant processes, and quality data. But when properly implemented, technology can take that powerful threesome even farther. Consider the already heady impact and potential of the following 10 technologies...
Review the issues that lead many companies to see hosted software as a tactical, short-term remedy for a long-term problem.
Month 6: A team of thoroughbreds is moving Churchill Downs closer to a winning finish.
Companies must first address people and process issues to lead them to the right technology choice.
Avoid burning out customers by using enterprise feedback management.
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