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Articles: Enterprise CRM
The manufacturing company uses Exact Software to better automate its front-office processes.
Nextance hires KANA board member as CFO; SAP announces strong U.S. license growth; ResponseTek signs large Canadian credit union; and more.
A good online customer experience can have extended word-of-mouth benefits; slow response times jeopardize millions in potential revenue gains.
Most companies have yet to centralize how they own the customer experience.
The number of call center agents in South Africa will quadruple over the next four years, and the total number of agent positions in South Africa is predicted to rise to 69,600 by 2008. --Datamonitor
There's job satisfaction in solving customer problems.
The CRM giant's acquisition of the electronic billing-systems provider aims to strengthen Siebel's stable of front-office offerings.
Managing relationships is like an anthropological dig.
Latin American companies add flavor to their services.
Standardized business processes help ensure successful change management when rolling out enterprise software initiatives.
More information means more informed customer decisions.
Eliminate surprises, identify opportunities, and maximize operational effectiveness by having the right data at the right time.
Is the CRM software you're considering a good technical match?
Global Industrial increased revenue by integrating its front and back office.
The worst thing is to take away an application salespeople are using and liking.
To maximize results, personalized portals must closely align with CRM.
A partnership with former rival Omniture will bring together clients of both companies.
The marathon takeover battle ends with a handsome payoff for PeopleSoft shareholders, but questions for customers.
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