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Articles: Enterprise CRM
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
Meeting customer expectations has helped the company improve operations and employee satisfaction.
The CRM services rate slows, while Asian consulting and outsourcing gains the lead the worldwide services market.
The on-demand SFA provider will name a new chairman at a later date.
Cost savings will prompt organizations to offer customers better ways to serve themselves.
Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. In our dynamic, evolving industry new technologies continue to allow us to interact with customers in ways we never imagined. This is not to say that technology is the end-all in CRM--we still need engaged people, relevant processes, and quality data. But when properly implemented, technology can take that powerful threesome even farther. Consider the already heady impact and potential of the following 10 technologies...
Review the issues that lead many companies to see hosted software as a tactical, short-term remedy for a long-term problem.
Month 6: A team of thoroughbreds is moving Churchill Downs closer to a winning finish.
Companies must first address people and process issues to lead them to the right technology choice.
Avoid burning out customers by using enterprise feedback management.
Let us introduce you to the dynamic new top executives in the CRM industry.
You have to figure out how much value an individual is going to provide you over time.
The Midwest utility integrates disparate customer information systems after a merger and an acquisition.
Design Within Reach chooses Iphinity Call Center; Convergys signs multiyear contract with Wachovia; 7-Eleven implements Cognos; and more.
SPL on the verge of being purchased; Siebel announces financial results for its third quarter; Unisys to team up with Linux; and more.
The vendors look to cover both the sales and service worlds with their new partnership.
Dreamforce '04: New customizing manager and customer service capabilities are key updates.
Marines are gung-ho about Oracle; Convergys signs multiyear contract with Wachovia; Quaero has new clients; and more.
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