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Articles: Enterprise CRM
Caser Seguros keeps contact centers humming; Unisys and GenuOne to battle healthcare threats; FrontRange turns up the heat; and more.
The on-demand CRM provider is on pace to register 250,000 customers by this summer.
Powerhouse companies like Amazon.com, Charles Schwab, and eBay are seeing customer satisfaction scores slide.
Siebel's group vice president focuses his DCI keynote address on best practices for valuable analytic data.
Accurate customer data helps UrbanFlorist.com manage its Valentine's Day spike, as well as orders for the rest of the year.
The country's largest companies are not effectively handling online customer queries.
Tighter controls on revenue generation and recognition processes are part of the latest business accountability challenge.
Vendors, strategies, and focus are all certain to evolve in 2005.
When put to the test, this sales and marketing application delivers.
Month 8: Strategic deal-making marks a new approach to funding CRM.
ING is growing satisfaction--and revenue--by asking customers and partners what they want, and then giving it to them.
What follows are six strategies that companies are using to maximize contact center profitability while minimizing risk.
The entire concept of agent training has been turned on its ear, and delivers unprecedented levels of efficiency and productivity.
The database and applications giant lays out the integrated future of its enterprise products.
Look past the buzzwords for a truly rich application.
For high-performance businesses, creating a marketing capability that drives real business performance requires an effort that is complex, pervasive and sustained. An excerpt from Outlook, an Accenture publication.
Companies must combine project management with CRM to extend and deepen client relationships.
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