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Articles: Enterprise CRM
Bill Marsh Auto selects SilkRoad's Web-cam technology to provide online shoppers with an in-person experience.
Best-of-breed applications are feeling more pressure from full-suite solutions.
Month 9: Recognition programs offset the tedium of data integration work.
The PeopleSoft acquisition alters the software giant's competitive landscape.
Excerpt from Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right! By Lior Arussy (printed with permission from the publisher John Wiley & Sons)
Many companies remain indecisive about consolidating all service channels under a single umbrella of authority.
negotiate a CRM engagement.
Drive out costs, focus on core business strategies, and increase sales and margins by outsourcing to a third-party provider.
We went into the market to talk with CRM users about their main challenges, and then went back to industry experts for solutions. Here's what we found.
Caser Seguros keeps contact centers humming; Unisys and GenuOne to battle healthcare threats; FrontRange turns up the heat; and more.
The on-demand CRM provider is on pace to register 250,000 customers by this summer.
Powerhouse companies like Amazon.com, Charles Schwab, and eBay are seeing customer satisfaction scores slide.
Siebel's group vice president focuses his DCI keynote address on best practices for valuable analytic data.
Accurate customer data helps UrbanFlorist.com manage its Valentine's Day spike, as well as orders for the rest of the year.
The country's largest companies are not effectively handling online customer queries.
Tighter controls on revenue generation and recognition processes are part of the latest business accountability challenge.
Vendors, strategies, and focus are all certain to evolve in 2005.
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