Self-service done right--in the right enterprise--can return some real benefits. Here, a review of the five top vendors with robust, integrated solutions
Magazine Features,
Posted 01 Aug 2005
Fixing business relationship problems, advice columnist style.
Pint of View,
Posted 01 Aug 2005
Insight,
Posted 01 Aug 2005
"Outsourcing has more to do with linguistics or the language than it has to do with the trade regulations."
Insight,
Posted 01 Aug 2005
Business process management, flexible hosted solutions, and return on customer will drive business decisions.
The Tipping Point,
Posted 01 Aug 2005
Sales execution concerns and closing fewer megadeals hamper the company's growth.
CRM Featured Articles,
Posted 27 Jul 2005
Leading vendors SAP, Oracle, and Amdocs also are focusing more on integration and verticals.
CRM Featured Articles,
Posted 19 Jul 2005
A new report offers a framework for developing, measuring, and improving self-service initiatives.
CRM Featured Articles,
Posted 18 Jul 2005
Pricing solution deployments are budgeted at up to $5 million for large companies in this relatively untapped market.
CRM Featured Articles,
Posted 15 Jul 2005
Shaheen acknowledges the firm did not meet expectations for licensed revenues; there's a new focus on the need to improve, including help from a new CMO and executive vice president of corporate strategy.
CRM Featured Articles,
Posted 08 Jul 2005
Avaya and Genesys announce solutions for different sizes, opening more opportunities in the growing market.
CRM Featured Articles,
Posted 07 Jul 2005
The takeover gives the world's largest database software maker a shot at being the leader in the retail market space.
CRM Featured Articles,
Posted 06 Jul 2005
Hyperion far outpaces its competitors in revenue share as the space continues to expand into different verticals.
CRM Featured Articles,
Posted 05 Jul 2005
This version will round out the CRM suite to include marketing tools and will have a pricing structure for a hosted option.
CRM Featured Articles,
Posted 05 Jul 2005
An increasing number of companies are seeking these solutions, but vendors have to prove themselves worthy.
Insight,
Posted 01 Jul 2005
How are the changes that channel management systems and their providers are experiencing going to play out?
Insight,
Posted 01 Jul 2005
Get back to the roots of CRM with this refresher course on integration.
Magazine Features,
Posted 01 Jul 2005
Tearing through systems to scrub dirty data and gaining a cultural understanding of names across the globe is no easy task.
Magazine Features,
Posted 01 Jul 2005
Recent debuts by SugarCRM and Salesforce.com could jump-start an industry space.
Insight,
Posted 01 Jul 2005
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