Siebel's group vice president focuses his DCI keynote address on best practices for valuable analytic data.
CRM Featured News,
Posted 16 Feb 2005
Accurate customer data helps UrbanFlorist.com manage its Valentine's Day spike, as well as orders for the rest of the year.
CRM Featured News,
Posted 14 Feb 2005
The country's largest companies are not effectively handling online customer queries.
CRM Featured News,
Posted 28 Jan 2005
Tighter controls on revenue generation and recognition processes are part of the latest business accountability challenge.
CRM Featured News,
Posted 25 Jan 2005
Benchmark,
Posted 21 Jan 2005
Vendors, strategies, and focus are all certain to evolve in 2005.
Insight,
Posted 21 Jan 2005
When put to the test, this sales and marketing application delivers.
Reality Check,
Posted 21 Jan 2005
Month 8: Strategic deal-making marks a new approach to funding CRM.
Diary of a CRM Initiative,
Posted 21 Jan 2005
Insight,
Posted 21 Jan 2005
ING is growing satisfaction--and revenue--by asking customers and partners what they want, and then giving it to them.
Magazine Features,
Posted 21 Jan 2005
What follows are six strategies that companies are using to maximize contact center profitability while minimizing risk.
Magazine Features,
Posted 21 Jan 2005
The entire concept of agent training has been turned on its ear, and delivers unprecedented levels of efficiency and productivity.
Customer Centricity,
Posted 21 Jan 2005
The database and applications giant lays out the integrated future of its enterprise products.
CRM Featured News,
Posted 19 Jan 2005
Look past the buzzwords for a truly rich application.
Viewpoints,
Posted 18 Jan 2005
For high-performance businesses, creating a marketing capability that drives real business performance requires an effort that is complex, pervasive and sustained. An excerpt from Outlook, an Accenture publication.
Viewpoints,
Posted 18 Jan 2005
Companies must combine project management with CRM to extend and deepen client relationships.
Viewpoints,
Posted 18 Jan 2005
The manufacturing company uses Exact Software to better automate its front-office processes.
CRM Featured News,
Posted 17 Jan 2005
Nextance hires KANA board member as CFO; SAP announces strong U.S. license growth; ResponseTek signs large Canadian credit union; and more.
CRM Featured News,
Posted 11 Jan 2005
A good online customer experience can have extended word-of-mouth benefits; slow response times jeopardize millions in potential revenue gains.
CRM Featured News,
Posted 06 Jan 2005
|