Avaya and Genesys announce solutions for different sizes, opening more opportunities in the growing market.
CRM Featured Articles,
Posted 07 Jul 2005
The takeover gives the world's largest database software maker a shot at being the leader in the retail market space.
CRM Featured Articles,
Posted 06 Jul 2005
Hyperion far outpaces its competitors in revenue share as the space continues to expand into different verticals.
CRM Featured Articles,
Posted 05 Jul 2005
This version will round out the CRM suite to include marketing tools and will have a pricing structure for a hosted option.
CRM Featured Articles,
Posted 05 Jul 2005
An increasing number of companies are seeking these solutions, but vendors have to prove themselves worthy.
Insight,
Posted 01 Jul 2005
How are the changes that channel management systems and their providers are experiencing going to play out?
Insight,
Posted 01 Jul 2005
Get back to the roots of CRM with this refresher course on integration.
Magazine Features,
Posted 01 Jul 2005
Tearing through systems to scrub dirty data and gaining a cultural understanding of names across the globe is no easy task.
Magazine Features,
Posted 01 Jul 2005
Recent debuts by SugarCRM and Salesforce.com could jump-start an industry space.
Insight,
Posted 01 Jul 2005
SAP is still gaining market share in North America, say one analyst, who nonetheless thinks 'everything at Oracle is going according to plan.'
CRM Featured Articles,
Posted 30 Jun 2005
IBM announces a services-oriented architecture initiative geared toward business partners, ISVs, and SIs; Siebel and IBM extend their partnership to offer a developer kit.
CRM Featured Articles,
Posted 29 Jun 2005
Expanded services, best practices, and partnerships are showcased at the company's user conference.
CRM Featured Articles,
Posted 27 Jun 2005
Greg Maffei is known for M&A deals; his hiring signals a company awareness of business execution needs.
CRM Featured Articles,
Posted 24 Jun 2005
The company is gaining Silicon Valley expertise as it navigates North America and battles Oracle and Siebel.
CRM Featured Articles,
Posted 23 Jun 2005
Insight,
Posted 16 Jun 2005
The upsurge in cyber crime is leading many managers to adopt more best-of-breed security solutions.
CRM Featured Articles,
Posted 16 Jun 2005
The sources of discomfort are service-oriented architecture and the enterprise service bus model.
CRM Featured Articles,
Posted 16 Jun 2005
The company is looking to broaden its EMM functionality; the acquisition is seen as a 'good for the industry' move.
CRM Featured Articles,
Posted 15 Jun 2005
A new, core marketing functionality feature could help the company compete in the SMB space.
CRM Featured Articles,
Posted 15 Jun 2005
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