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Articles: Enterprise CRM
Siebel's group vice president focuses his DCI keynote address on best practices for valuable analytic data.
Accurate customer data helps UrbanFlorist.com manage its Valentine's Day spike, as well as orders for the rest of the year.
The country's largest companies are not effectively handling online customer queries.
Tighter controls on revenue generation and recognition processes are part of the latest business accountability challenge.
Vendors, strategies, and focus are all certain to evolve in 2005.
When put to the test, this sales and marketing application delivers.
Month 8: Strategic deal-making marks a new approach to funding CRM.
ING is growing satisfaction--and revenue--by asking customers and partners what they want, and then giving it to them.
What follows are six strategies that companies are using to maximize contact center profitability while minimizing risk.
The entire concept of agent training has been turned on its ear, and delivers unprecedented levels of efficiency and productivity.
The database and applications giant lays out the integrated future of its enterprise products.
Look past the buzzwords for a truly rich application.
For high-performance businesses, creating a marketing capability that drives real business performance requires an effort that is complex, pervasive and sustained. An excerpt from Outlook, an Accenture publication.
Companies must combine project management with CRM to extend and deepen client relationships.
The manufacturing company uses Exact Software to better automate its front-office processes.
Nextance hires KANA board member as CFO; SAP announces strong U.S. license growth; ResponseTek signs large Canadian credit union; and more.
A good online customer experience can have extended word-of-mouth benefits; slow response times jeopardize millions in potential revenue gains.
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