The mortgage lender is improving employee management and customer databases to turn percentages into a huge ROI.
Benchmark,
Posted 02 May 2005
We hear from 5 companies that have worked for years to refine, realign, and improve their customer relationships, long after the project first went live.
Magazine Features,
Posted 02 May 2005
Recent debuts of real-time enterprise tools by Microsoft and AOL could help jump-start presence management in the contact center.
Insight,
Posted 02 May 2005
Bring your support staff closer to the customer.
Viewpoints,
Posted 02 May 2005
Companies that learn to recognize and avoid them can realize the long-promised benefits of increased productivity, greater customer satisfaction, and better employee satisfaction.
Viewpoints,
Posted 02 May 2005
Web analytics, integrated order management, and partner portals partly comprise NetSuite's new CRM+ offering.
CRM Featured News,
Posted 02 May 2005
The company's deployment and selling style will be regarded as indicators of how well it can demonstrate both stability and flexibility.
CRM Featured News,
Posted 28 Apr 2005
Microsoft and SAP's first joint product will link a new platform to Microsoft Office applications; analysts say it's nothing new.
CRM Featured News,
Posted 27 Apr 2005
The company is launching into the enterprise and business analytics space, but vows not to leave SMBs behind.
CRM Featured News,
Posted 27 Apr 2005
SAP looks for HR BPO providers to turn to its ERP platform; partners will continue to build out service delivery platforms based on HR BPO value propositions.
CRM Featured News,
Posted 20 Apr 2005
The vendor's new site allows developers to share ideas, and helps customers and partners understand the company's on-demand CRM platform.
CRM Featured News,
Posted 19 Apr 2005
Shaheen announces Siebel 7.8 and a new company vision at its customer conference in Barcelona.
CRM Featured News,
Posted 18 Apr 2005
Successful companies make the application fit the strategy as a best practice, and stay aware of organizational change management needs.
CRM Featured News,
Posted 14 Apr 2005
George Shaheen, the new CEO, acknowledges the importance of product suites remaining fresh, as analysts question the company's management structure.
CRM Featured News,
Posted 13 Apr 2005
U.S. mobile subscribers increasingly are using their devices for downloading games, and retrieving news and information.
CRM Featured News,
Posted 11 Apr 2005
Leaders include eGain, iPhrase, KANA, and KnowledgeBase, with RightNow and ServiceWare designated as strong performers.
CRM Featured News,
Posted 08 Apr 2005
The contact center services in EMEA show promise, but need more visibility.
CRM Featured News,
Posted 06 Apr 2005
Our Service Elite awards, chosen by the editors, are presented to the customer care operations that have delivered impressive results by achieving satisfaction and customer return on investment that set the standard for the rest of the industry. We recognize Elite customer care implementations in the fields of knowledge-base tools, agent-facing desktop applications, quality monitoring, workforce management, speech solutions, and contact-center outsourcing services.
Magazine Features,
Posted 01 Apr 2005
Can on-demand CRM developers cleanly cross over into offline operation?
Insight,
Posted 01 Apr 2005
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