Seven predictions for RFPs and RFIs.
Viewpoints,
Posted 01 Oct 2005
Actions speak louder than words when it comes to the true difference between informational and transactional self-service.
Viewpoints,
Posted 01 Oct 2005
Influential leaders are those who pave the way for others to follow. They are often the first to market with a strong CRM product or strategy, are often the best at delivering a product or strategy, or have such industry clout that their actions reverberate widely in the market.
Magazine Features,
Posted 01 Oct 2005
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
Magazine Features,
Posted 01 Oct 2005
It is impressive when CRM vendors promise business performance improvements never before possible, but it is more impressive when their products actually deliver on those promises. The CRM Elite awards showcase six companies that have achieved significant returns on their technology investments that have either met or surpassed their expectations.
Magazine Features,
Posted 01 Oct 2005
Recent industry acquisitions have confused users about what the future holds, spurring two competitors' switch-to-us promotions.
CRM Featured Articles,
Posted 29 Sep 2005
Congratulations to this year's award recipients. Their hard work this past year has helped organizations streamline many of their business processes and significantly improve their customer relationship efforts.
CRM Featured Articles,
Posted 23 Sep 2005
Product service and support for existing customers highlight Open World day 2, but challenges have emerged for Siebel customers' business.
CRM Featured Articles,
Posted 20 Sep 2005
The keynote address at Open World is confident and comprehensive, with targeted talk of growth.
CRM Featured Articles,
Posted 19 Sep 2005
The United Kingdom leads the way in outsourcing deals, Germany takes second place, but the market is changing and shrinking.
CRM Featured Articles,
Posted 16 Sep 2005
The new release lets all departments access data from a single SOA-based platform and lets users send single-version reports, despite geography.
CRM Featured Articles,
Posted 15 Sep 2005
A shift from penny-pinching to business growth and the appeal of hosted solutions are contributing to a license-revenue upswing.
CRM Featured Articles,
Posted 14 Sep 2005
Dreamforce '05: Marc Benioff details visions of 'the eBay of enterprise applications' with Appforce.
CRM Featured Articles,
Posted 13 Sep 2005
Ellison and company look to bolster their portfolio to counter SAP as industry consolidation continues.
CRM Featured Articles,
Posted 12 Sep 2005
The release integrates with Lotus Notes and provides hosted contact center enhancements.
CRM Featured Articles,
Posted 12 Sep 2005
The company is 'positioning' itself as offering enterprise analytics, with business functions like performance and supply chain management.
CRM Featured Articles,
Posted 07 Sep 2005
Opus's delivery model and consultative practice place Verint in a better competitive position.
CRM Featured Articles,
Posted 06 Sep 2005
Between May 2004 and June 2005 CRM magazine checked in every two to three weeks with Churchill Downs Inc. to gauge the progress of the company's multiyear, multimillion CRM initiative. Vice President of CRM and Technology Solutions Atique Shah's CRM initiative diary shed light on the ups and downs that he and his team encountered during a hectic, and ultimately winning, year one. In the course of these discussions Shah regularly mentioned CRM's warning bells, some of which sounded, some of which remained blessedly silent. We return to the site of the Kentucky Derby's parent company to examine the seven warning bells and to flesh out year-one lessons that will help other CRM project managers improve their odds of success.
Magazine Features,
Posted 01 Sep 2005
Five criteria every organization should address.
Viewpoints,
Posted 01 Sep 2005
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