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Articles: Enterprise CRM
Microsoft and SAP's first joint product will link a new platform to Microsoft Office applications; analysts say it's nothing new.
The company is launching into the enterprise and business analytics space, but vows not to leave SMBs behind.
SAP looks for HR BPO providers to turn to its ERP platform; partners will continue to build out service delivery platforms based on HR BPO value propositions.
The vendor's new site allows developers to share ideas, and helps customers and partners understand the company's on-demand CRM platform.
Shaheen announces Siebel 7.8 and a new company vision at its customer conference in Barcelona.
Successful companies make the application fit the strategy as a best practice, and stay aware of organizational change management needs.
George Shaheen, the new CEO, acknowledges the importance of product suites remaining fresh, as analysts question the company's management structure.
U.S. mobile subscribers increasingly are using their devices for downloading games, and retrieving news and information.
Leaders include eGain, iPhrase, KANA, and KnowledgeBase, with RightNow and ServiceWare designated as strong performers.
The contact center services in EMEA show promise, but need more visibility.
Our Service Elite awards, chosen by the editors, are presented to the customer care operations that have delivered impressive results by achieving satisfaction and customer return on investment that set the standard for the rest of the industry. We recognize Elite customer care implementations in the fields of knowledge-base tools, agent-facing desktop applications, quality monitoring, workforce management, speech solutions, and contact-center outsourcing services.
Can on-demand CRM developers cleanly cross over into offline operation?
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
May the efforts of the 2005 Service Leaders, Service Excellence, and Service Elite award winners continue to build and maintain consumer trust and satisfaction.
Salespeople need sales intelligence tools designed to both support the sales function and enable them to sell more on every call.
"You want to be [brave] enough to want to be creative, try new things, while still growing revenue."
Violating corporate integrity and consumer trust can cripple sales.
An industry analyst speaks out on breathing life back into sluggish customer relationship efforts.
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