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Articles: Enterprise CRM
The vendor's new site allows developers to share ideas, and helps customers and partners understand the company's on-demand CRM platform.
Shaheen announces Siebel 7.8 and a new company vision at its customer conference in Barcelona.
Successful companies make the application fit the strategy as a best practice, and stay aware of organizational change management needs.
George Shaheen, the new CEO, acknowledges the importance of product suites remaining fresh, as analysts question the company's management structure.
U.S. mobile subscribers increasingly are using their devices for downloading games, and retrieving news and information.
Leaders include eGain, iPhrase, KANA, and KnowledgeBase, with RightNow and ServiceWare designated as strong performers.
The contact center services in EMEA show promise, but need more visibility.
Our Service Elite awards, chosen by the editors, are presented to the customer care operations that have delivered impressive results by achieving satisfaction and customer return on investment that set the standard for the rest of the industry. We recognize Elite customer care implementations in the fields of knowledge-base tools, agent-facing desktop applications, quality monitoring, workforce management, speech solutions, and contact-center outsourcing services.
Can on-demand CRM developers cleanly cross over into offline operation?
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
May the efforts of the 2005 Service Leaders, Service Excellence, and Service Elite award winners continue to build and maintain consumer trust and satisfaction.
Salespeople need sales intelligence tools designed to both support the sales function and enable them to sell more on every call.
"You want to be [brave] enough to want to be creative, try new things, while still growing revenue."
Violating corporate integrity and consumer trust can cripple sales.
An industry analyst speaks out on breathing life back into sluggish customer relationship efforts.
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
The features turn BlackBerry devices into mobile sales offices as the company expects to continue extending product lines.
The multichannel CRM solutions provider capitalizes on strong history and subject matter expertise to delve into the customer interaction management space.
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