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Articles: Enterprise CRM
Large companies have noticed the relative low cost, ease-of-use, and quick implementation.
Scorecards for enterprise CRM vendors and on-demand providers show shifts--and some surprises--in the past year.
The on-demand vendor is positioning for greater expansion into the enterprise market.
SAPPHIRE '05: SAP releases the latest version of its CRM suite, but analysts cite the company's 'failure' to deliver a hosted application.
SAPPHIRE '05: SAP touts its NetWeaver platform/partnership concept as the next evolution in CRM, blending innovation with best-of-breed capabilities.
Enterprises will be the driving force behind the market.
Not just for SMBs anymore, organizations of all sizes are now evaluating the potential of hosted contact center solutions.
A forum for online advertising warns about being invasive when targeting based on consumer habits.
The former rival vendors in the speech recognition niche will merge, delivering an extensive selection of enterprise speech solutions.
This week's Witness user conference highlighted touch point innovation, a workforce optimization maturity model, and the evolution of the VCC.
A new desktop environment--likely "productized" from a custom tool, according to one analyst--integrates desktop applications for call center workers.
Secrets of competitive success are revealed at High-Tech CRM Summit 2005.
The mortgage lender is improving employee management and customer databases to turn percentages into a huge ROI.
We hear from 5 companies that have worked for years to refine, realign, and improve their customer relationships, long after the project first went live.
Recent debuts of real-time enterprise tools by Microsoft and AOL could help jump-start presence management in the contact center.
Bring your support staff closer to the customer.
Companies that learn to recognize and avoid them can realize the long-promised benefits of increased productivity, greater customer satisfaction, and better employee satisfaction.
Web analytics, integrated order management, and partner portals partly comprise NetSuite's new CRM+ offering.
The company's deployment and selling style will be regarded as indicators of how well it can demonstrate both stability and flexibility.
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