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Articles: Enterprise CRM
A forum for online advertising warns about being invasive when targeting based on consumer habits.
The former rival vendors in the speech recognition niche will merge, delivering an extensive selection of enterprise speech solutions.
This week's Witness user conference highlighted touch point innovation, a workforce optimization maturity model, and the evolution of the VCC.
A new desktop environment--likely "productized" from a custom tool, according to one analyst--integrates desktop applications for call center workers.
Secrets of competitive success are revealed at High-Tech CRM Summit 2005.
The mortgage lender is improving employee management and customer databases to turn percentages into a huge ROI.
We hear from 5 companies that have worked for years to refine, realign, and improve their customer relationships, long after the project first went live.
Recent debuts of real-time enterprise tools by Microsoft and AOL could help jump-start presence management in the contact center.
Bring your support staff closer to the customer.
Companies that learn to recognize and avoid them can realize the long-promised benefits of increased productivity, greater customer satisfaction, and better employee satisfaction.
Web analytics, integrated order management, and partner portals partly comprise NetSuite's new CRM+ offering.
The company's deployment and selling style will be regarded as indicators of how well it can demonstrate both stability and flexibility.
Microsoft and SAP's first joint product will link a new platform to Microsoft Office applications; analysts say it's nothing new.
The company is launching into the enterprise and business analytics space, but vows not to leave SMBs behind.
SAP looks for HR BPO providers to turn to its ERP platform; partners will continue to build out service delivery platforms based on HR BPO value propositions.
The vendor's new site allows developers to share ideas, and helps customers and partners understand the company's on-demand CRM platform.
Shaheen announces Siebel 7.8 and a new company vision at its customer conference in Barcelona.
Successful companies make the application fit the strategy as a best practice, and stay aware of organizational change management needs.
George Shaheen, the new CEO, acknowledges the importance of product suites remaining fresh, as analysts question the company's management structure.
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