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Articles: Enterprise CRM
Business Problem: Employees don't share contacts.
Utilities are finding ways to improve service through automated technology. The result is increased ROI in the field, at the call center, and across the business.
A multichannel flower retailer's handling of peak holiday call volume blossoms.
Self-service done right--in the right enterprise--can return some real benefits. Here, a review of the five top vendors with robust, integrated solutions
Fixing business relationship problems, advice columnist style.
"Outsourcing has more to do with linguistics or the language than it has to do with the trade regulations."
Business process management, flexible hosted solutions, and return on customer will drive business decisions.
Sales execution concerns and closing fewer megadeals hamper the company's growth.
Leading vendors SAP, Oracle, and Amdocs also are focusing more on integration and verticals.
A new report offers a framework for developing, measuring, and improving self-service initiatives.
Pricing solution deployments are budgeted at up to $5 million for large companies in this relatively untapped market.
Shaheen acknowledges the firm did not meet expectations for licensed revenues; there's a new focus on the need to improve, including help from a new CMO and executive vice president of corporate strategy.
Avaya and Genesys announce solutions for different sizes, opening more opportunities in the growing market.
The takeover gives the world's largest database software maker a shot at being the leader in the retail market space.
Hyperion far outpaces its competitors in revenue share as the space continues to expand into different verticals.
This version will round out the CRM suite to include marketing tools and will have a pricing structure for a hosted option.
An increasing number of companies are seeking these solutions, but vendors have to prove themselves worthy.
How are the changes that channel management systems and their providers are experiencing going to play out?
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