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Articles: Enterprise CRM
Congratulations to this year's award recipients. Their hard work this past year has helped organizations streamline many of their business processes and significantly improve their customer relationship efforts.
Product service and support for existing customers highlight Open World day 2, but challenges have emerged for Siebel customers' business.
The keynote address at Open World is confident and comprehensive, with targeted talk of growth.
The United Kingdom leads the way in outsourcing deals, Germany takes second place, but the market is changing and shrinking.
The new release lets all departments access data from a single SOA-based platform and lets users send single-version reports, despite geography.
A shift from penny-pinching to business growth and the appeal of hosted solutions are contributing to a license-revenue upswing.
Dreamforce '05: Marc Benioff details visions of 'the eBay of enterprise applications' with Appforce.
Ellison and company look to bolster their portfolio to counter SAP as industry consolidation continues.
The release integrates with Lotus Notes and provides hosted contact center enhancements.
The company is 'positioning' itself as offering enterprise analytics, with business functions like performance and supply chain management.
Opus's delivery model and consultative practice place Verint in a better competitive position.
Between May 2004 and June 2005 CRM magazine checked in every two to three weeks with Churchill Downs Inc. to gauge the progress of the company's multiyear, multimillion CRM initiative. Vice President of CRM and Technology Solutions Atique Shah's CRM initiative diary shed light on the ups and downs that he and his team encountered during a hectic, and ultimately winning, year one. In the course of these discussions Shah regularly mentioned CRM's warning bells, some of which sounded, some of which remained blessedly silent. We return to the site of the Kentucky Derby's parent company to examine the seven warning bells and to flesh out year-one lessons that will help other CRM project managers improve their odds of success.
Five criteria every organization should address.
Despite theft and terrorism biotechnology company Alltech retains customer data and tracks products in its supply chain.
Here, a guide to uncovering the bounty buried in your data warehouse.
EFM solutions are replacing the old-school method of customer feedback.
Technology is rarely to blame for project failure, according to a new report; here, a list of five pitfalls companies can avoid.
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