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Articles: Enterprise CRM
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
Application gets enhanced rules and automation, plus templating features
Companies that fail at measuring ROI say it's too hard, too early, or they weren't asked.
Doing business in multiple countries adds new challenges to social implementations.
The latest Maximizer CRM release features nearly 200 enhancements and an optimized interface for the iPad and other leading mobile devices.
The new development platform melds unified multichannel interaction, people management, and technology expertise with Microsoft enterprise applications.
Drive engagement with unified information access.
Adding real-time capabilities keeps you—and your clients—up to date.
Six essential strategies for success.
Sometimes, the cloud is not enough.
Company promises a social, mobile, and gamified user experience
Learn how to be unique in a crowded marketplace and add distinctive value to customer experiences.
Organizations that can't retrieve data when they need it risk everything.
Integrated offering helps clients take advantage of digital solutions
The deal gives Kana a comprehensive set of customer service solutions, from the midmarket to the enterprise.
Innovations to VSI's Vertical Services Platform technology combine business process management with service guidance to improve end-to-end service.
New product offering gives Oracle's Siebel CRM users enhanced messaging capabilities
Adds social CRM functionalities, opportunity management, SharePoint support to solution
The platform is expanded to include more reporting, scripting, and integrations.
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