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Articles: Enterprise CRM
Greg Maffei quits after just four months; analysts say he may have started at the wrong time.
A distinguished Gartner analyst offers some tips for success and a CRM maturity model at Gartner's CRM Summit.
The company is trying to end the year with its first CRM release since December 2003, but the general availability of the release is pending.
New license revenue continues to rise in the industry, with marketing applications predicted to be the top performers through 2009, despite mergers and economic pressure.
Donna Fluss, principal of DMG Consulting, spoke with CRM magazine's Colin Beasty about her new book, "The Real-Time Contact Center."
Purisma's CIM launch is the next evolution of BI, according to analysts, helping to manage relationship hierarchies within an organization.
Oracle's plan to acquire fallen CRM star Siebel Systems begs the question: Which company is next?
From best effort to guaranteed service delivery.
It will be the largest driver of adoption in the IT department, and the results of that will be higher consumer-technology penetration and shorter product life cycles.
Training and procurement are the business process outsourcing market's two fastest growing segments as companies begin to think more strategically.
Enhanced integration and flexibility, coupled with other factors like reduced cost, are steadily becoming more attractive to organizations.
Oracle and SAP will lead the enterprise applications market; AMR Research avers hosted apps and new global markets will contribute to the space's growth.
The soon-to-be acquired company unveils a new strategy and architecture as SAP baits a safe passage program hook for Siebel's customers.
System 9 provides users with a simple BI interface; the company's R&D on the new product and BI platform lasted three years.
An AMR essay draws parallels between SOA and the client/server boom; ERP vendors have control of the aggregated services in the short term.
Permanent challenges for executive will be competition and the battle for talent; change management strategies include flexible tactics.
Firms can cost-effectively check the backgrounds of companies and their guarantors with a customizable, reasonably priced tool.
Start with people, best practices, and process, and enable these with evolving technology.
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