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Articles: Enterprise CRM
Siebel and Novell say that a widened range of more complete offerings will benefit customers through increased flexibility and support.
The deal strengthens IBM's information management portfolio, while positioning the company to compete with Siebel and Oracle.
Customer-driven opportunities foster growth in the applications market.
A financial services company estimates an 850 percent ROI from implementing Teradata's data warehouse and CRM solutions.
Consider CRM solution delivery as a phased progression of delivered business benefit.
Winning customer trust is key to gaining access to personal information.
Privacy laws have forced sales callers and outbound marketers to clean up their act and given them a chance to polish their image.
Know your biggest pain points and determine how damaging they can be to your business if left untreated.
Rainmaker Marketing's Lazarus integration of ACT! resurrects a phone reseller's sales, relationship growth, and agent efficiency.
Business Problem: Employees don't share contacts.
Utilities are finding ways to improve service through automated technology. The result is increased ROI in the field, at the call center, and across the business.
A multichannel flower retailer's handling of peak holiday call volume blossoms.
Self-service done right--in the right enterprise--can return some real benefits. Here, a review of the five top vendors with robust, integrated solutions
Fixing business relationship problems, advice columnist style.
"Outsourcing has more to do with linguistics or the language than it has to do with the trade regulations."
Business process management, flexible hosted solutions, and return on customer will drive business decisions.
Sales execution concerns and closing fewer megadeals hamper the company's growth.
Leading vendors SAP, Oracle, and Amdocs also are focusing more on integration and verticals.
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