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Articles: Enterprise CRM
Oracle plans to release its first fused application in January 2006.
SAP, Onyx, and others look to seduce leery customers.
Culled observation and opinion.
Looking back, and to the future: CRM trends and events to watch.
It's time to alter how we think about financial rewards from technology investments--not all rewards are tangible.
End-users are looking for answers as they wait for the planned acquisition to close.
The CCM solutions provider has added enhancements to its flagship product to advance worldwide implementation.
The market is expected to outstrip the growth rates of traditional CRM, with the U.S. market faring substantially stronger than its European counterpart.
More companies are considering business process outsourcing, but deal sizes are dwindling.
Consolidation continues as SAP strengthens its position in retail, finance, and consumer goods with the purchase of the demand management software developer.
The evaluation emphasizes the importance of flexibility in both simple and complex licensing models as business needs change.
A research report IDs companies that are succeeding by using SCM; Dell takes the number one spot in the ranking.
An OEM partnership for predictive analysis and a new retail solution indicate positive implications for operational BI and upped emphasis on verticals.
Greg Maffei quits after just four months; analysts say he may have started at the wrong time.
A distinguished Gartner analyst offers some tips for success and a CRM maturity model at Gartner's CRM Summit.
The company is trying to end the year with its first CRM release since December 2003, but the general availability of the release is pending.
New license revenue continues to rise in the industry, with marketing applications predicted to be the top performers through 2009, despite mergers and economic pressure.
Donna Fluss, principal of DMG Consulting, spoke with CRM magazine's Colin Beasty about her new book, "The Real-Time Contact Center."
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