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Articles: Enterprise CRM
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Siebel and Oracle partners try to relieve customer headaches.
We asked consultants to list some common CRM mistakes, and to then advise readers on how to avoid them.
Commoditized technology puts the on-demand player in a 'pretty strong' position.
Oracle plans to release its first fused application in January 2006.
SAP, Onyx, and others look to seduce leery customers.
Culled observation and opinion.
Looking back, and to the future: CRM trends and events to watch.
It's time to alter how we think about financial rewards from technology investments--not all rewards are tangible.
End-users are looking for answers as they wait for the planned acquisition to close.
The CCM solutions provider has added enhancements to its flagship product to advance worldwide implementation.
The market is expected to outstrip the growth rates of traditional CRM, with the U.S. market faring substantially stronger than its European counterpart.
More companies are considering business process outsourcing, but deal sizes are dwindling.
Consolidation continues as SAP strengthens its position in retail, finance, and consumer goods with the purchase of the demand management software developer.
The evaluation emphasizes the importance of flexibility in both simple and complex licensing models as business needs change.
A research report IDs companies that are succeeding by using SCM; Dell takes the number one spot in the ranking.
An OEM partnership for predictive analysis and a new retail solution indicate positive implications for operational BI and upped emphasis on verticals.
Greg Maffei quits after just four months; analysts say he may have started at the wrong time.
A distinguished Gartner analyst offers some tips for success and a CRM maturity model at Gartner's CRM Summit.
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