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Articles: Enterprise CRM
The CCM solutions provider has added enhancements to its flagship product to advance worldwide implementation.
The market is expected to outstrip the growth rates of traditional CRM, with the U.S. market faring substantially stronger than its European counterpart.
More companies are considering business process outsourcing, but deal sizes are dwindling.
Consolidation continues as SAP strengthens its position in retail, finance, and consumer goods with the purchase of the demand management software developer.
The evaluation emphasizes the importance of flexibility in both simple and complex licensing models as business needs change.
A research report IDs companies that are succeeding by using SCM; Dell takes the number one spot in the ranking.
An OEM partnership for predictive analysis and a new retail solution indicate positive implications for operational BI and upped emphasis on verticals.
Greg Maffei quits after just four months; analysts say he may have started at the wrong time.
A distinguished Gartner analyst offers some tips for success and a CRM maturity model at Gartner's CRM Summit.
The company is trying to end the year with its first CRM release since December 2003, but the general availability of the release is pending.
New license revenue continues to rise in the industry, with marketing applications predicted to be the top performers through 2009, despite mergers and economic pressure.
Donna Fluss, principal of DMG Consulting, spoke with CRM magazine's Colin Beasty about her new book, "The Real-Time Contact Center."
Purisma's CIM launch is the next evolution of BI, according to analysts, helping to manage relationship hierarchies within an organization.
Oracle's plan to acquire fallen CRM star Siebel Systems begs the question: Which company is next?
From best effort to guaranteed service delivery.
It will be the largest driver of adoption in the IT department, and the results of that will be higher consumer-technology penetration and shorter product life cycles.
Training and procurement are the business process outsourcing market's two fastest growing segments as companies begin to think more strategically.
Enhanced integration and flexibility, coupled with other factors like reduced cost, are steadily becoming more attractive to organizations.
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