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Articles: Enterprise CRM
OpenTouch Customer Service is geared toward businesses of all sizes to help manage multichannel interactions.
Executives are most concerned about revenue growth, reducing costs.
Company highlights innovations to help businesses unite their organizations, connect with their customers and get the most value from their information technology investments.
Improvements include ability to publish files, polls via collaboration stream.
Enterprise customer intelligence solution built for Salesforce Touch platform.
Adds Nitro Studio for easily configurable game mechanics.
Allows businesses to publish, track, and personalize applications.
Facts and fictions about the IT/marketing relationship.
A collision of silos calls for strong customer experience management
An age of online meetings calls for new sales skills.
Four reasons these apps fail and what you can learn from them.
Providing access from anywhere is essential in today's business environment.
By 2017, 25 percent of enterprises will host their own store.
Adds enterprise social networking and collaboration tool to app directory.
Latest major portfolio release delivers real-time integration across network control, business and operational support systems to give customers a new level of control over their experiences.
The deal adds session border control technology to Oracle's communications offering to speed the deployment of all-IP networks.
The integrated solution promises NetSuite customers enhanced service through knowledge management and Web self-service.
Progressive contact centers can incorporate adaptability, cross-sell and upsell capabilities, social media integration, gamification, and multiple channels.
The majority of near-term gamified processes are expected to fail.
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