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Articles: Enterprise CRM
Enterprise applications face lukewarm adoption, even when they've been customized, according to a Butler Group report.
Gartner analysts predict more business intelligence usage throughout enterprises, with increasing focus on seamless deployment into strategy and business processes.
The companies expand their SOA partnership to jointly develop and market analytics tools and consulting services.
The settlement allows RIM to sidestep a potential freeze; the lengthy litigation process may have the company keeping a closer eye on competitors.
The middleware provider expands its SOA offerings by acquiring a BPM software company; expect a stronger service focus and access to new verticals.
ISM Top 15 '06: A survey of top vendors shows providers will continue to expand their on-demand and SMB offerings.
Identifying and minimizing risks needs to be part of the ROI equation.
Four tough questions to ask your vendor.
Many companies say their CRM system implementations are surpassing their initial time and budget expectations.
CRM magazine explains technology that will understand and leverage your relationship capital.
Sprint rings up experts to revamp its commission payment system.
Creativity and quirkiness are influencing alternative marketing strategies.
Part 1: Understanding resistance
Consumers are growing more frustrated with and resistant to companies.
Siebel continues to rely on its CRM applications and SAP on its ERP offerings to land customers, but both companies will have to continue to improve their wares to keep customers.
The move helps legitimize the open-source model, but underscores the enterprise giant's need to build out its business.
Retailers have advanced in their use of CRM technologies, but continue to struggle to get CRM information to the proper corporate users.
The layoffs announced are the highlight of the company's post-Siebel acquisition guidance call; fiscal performance and predictions are also stated.
Different positions within a sales force require different functions from an SFA system, and tailoring to fit those functions is a big part of successful SFA strategies.
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