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Articles: Enterprise CRM
Infor buys the enterprise software provider to create the market's third-largest software maker, competing directly with Oracle and SAP.
Magic Quadrant '06: This year's European CRM service provider quadrant reveals Accenture and IBM BCS as the strongest implementation partners.
The BI giant, with an eye to extending its on-demand presence, has made available five offerings through that delivery model.
IT spending throughout Asia, Europe, and North America will continue to rise throughout 2006, with strong focus on security and business intelligence.
On-demand or on-premise CRM?
The most successful customers will leverage the industry's foundation.
Tech obstacles to CRM success can be considerable, but others include process and people concerns--read here about two companies' experiences.
It takes a special breed of thinker--quick, tenacious--to be a successful salesperson, and the job has been getting harder. As products and services become more complex, salespeople need to think faster than ever, respond more quickly, remember more details, and comply with more guidelines than ever before.
Leverage what works and keep it simple.
More than 70 percent of firms show positive results from using CRM systems.
Translating requirements into features.
The department does not consistently put CRM into practice, even though it is a high priority; marketing relies too heavily on sales to drive customer satisfaction and it under uses analytics.
Rollouts and road maps are signs of Oracle's emphasis on enhancing existing product lines as the company deepens its SOA initiative.
The latest release in the CRM On Demand series, version 10 delivers custom-fit functionality for operations of all sizes.
Pivotal's owner is buying a Microsoft CRM partner, strengthening the bond between them for the time being.
Purchasing the billing and revenue management solutions provider should strengthen Oracle's go to market offerings for the communications and media industry, and bolster its apps focus.
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