The new release of Kana Enterprise unifies multinational, multilingual customer service across channels.
Posted 09 Dec 2013
Three new contact center offerings cover SMBs and enterprise customers
Posted 20 Nov 2013
Territory management among upgrades geared for large businesses
Posted 14 Nov 2013
Redesign aims for user-friendly changes.
Posted 12 Nov 2013
CX professionals must satisfy appetites companywide.
Voice of the Customer,
Posted 01 Nov 2013
Let's put this old cliche to sleep.
Pint of View,
Posted 01 Nov 2013
Getting executive buy-in means asking and answering the right questions.
Posted 29 Oct 2013
Ellucian Enterprise CRM offers recruiting and student advancement tools for colleges and universities.
Posted 23 Oct 2013
An evolving need for content calls for an all-in-one way to manage it.
Posted 18 Oct 2013
Five9 to bring contact center and CRM together in the cloud, creating a comprehensive customer service agent desktop.
Posted 24 Sep 2013
New option means databases can process billions of rows and columns at "ungodly speeds."
Posted 23 Sep 2013
Dialer, ACD, and IVR are included in the product offering.
Posted 18 Sep 2013
Boost your company's reputation with a comprehensive CEM program.
Posted 13 Sep 2013
Many colleges and universities are only using CRM for marketing, ignoring vital service and sales components.
Posted 01 Sep 2013
New tools improve connectivity between ERP and CRM operations.
Posted 28 Aug 2013
Mobile app, Live Edit, and File Drag-and-Drop are among the product enhancements.
Posted 22 Aug 2013
CRM Evolution panelists uncover the need to use CRM for more than just selling tickets.
Posted 21 Aug 2013
Performance Edition will combine Sales Cloud, Service Cloud and Salesforce Platform with Data.com, Work.com, Identity, Live Agent, Knowledge and additional sandbox functionality in a single solution.
Posted 12 Aug 2013
Posted 01 Aug 2013