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Articles: Enterprise CRM
The business software vendor teams up with its user group to develop meaningful metrics for call centers; other benchmarking tests are on the way.
Nabbing Cramer Systems Group, an operations support systems vendor, will make Amdocs an end-to-end solution for CRM and automated service fulfillment.
The CRM leader releases its 20th generation--Summer '06; a connector for SAP R/3 marks another move toward enterprise customers.
Microsoft lays out its road map for the Live on-demand solution, extending its reach to small businesses in the CRM space.
The on-demand delivery model, focus on the midmarket, and continued consolidation are some of the common threads in these markets today.
This time, CDC is offering an all-cash deal to try to stop a signed acquisition agreement between Onyx and M2M Holdings.
"We were like, my God, that's the nirvana."
Customer clarity is an analytical wand's wave away with new marketing automation apps.
CSO Insights' Sales Performance Optimization '06: Four essential facts about end-user performance and buy-in.
The software giant hopes to end the struggle with the development, management, and TCO of speech-enabled apps.
On-demand solutions are a great way to maximize your investment.
CRM's Colin Beasty spoke with Rob Goffee and Gareth Jones about Why Should Anyone Want to Be Led by You? and how it relates to good CRM.
Continued success translates to a continued journey.
Telecoms are beefing up their wireless networks and placing more emphasis on management policies as the use of mobile devices soars.
Enterprises will need to look to third-party providers for SOA assistance as they continue to migrate to this increasingly popular approach.
The enterprise software giant keeps its commitment to deliver new PeopleSoft functionality, while continuing to keep its eye on SOA.
Given Onyx's previous rejections of CDC's offers, some may say that this proposal will experience the same fate.
Perseus Development and WebSurveyor are bought and will be merged to create a surveying "suite" solution; one analyst says to expect more acquisitions within this market.
Worldwide, CRM software realized about 14 percent growth in 2005; drivers include consolidation, vertical market solutions growth, and midmarket growth.
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