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Articles: Enterprise CRM
Has the software giant's on-demand application incubated for too long?
The market continues its moderate growth as enterprises developed new strategies and tactics to integrate SCM with other enterprise applications.
The Yankee Group finds APM to be one of the most attractive market opportunities driving global network strategy.
The acquisition of metadata repository Flashline and an expanded partnership with Tata Consultancy Services puts BEA back on the A list.
Enterprises must be careful to understand the difference between the hype surrounding BPO and its actual business benefits, according to a Gartner study.
The market experiences its second consecutive year of growth and enters its "second wave," according to one industry analyst.
VoIP's ability to help call centers more effectively and efficiently manage geographically dispersed agents is a key reason for expected growth.
A recent security evaluation of Cognos 8 Business Intelligence highlights new risks in the marketplace.
Oracle releases version 9 of PeopleSoft Enterprise CRM, renewing its commitment to the brand and its customers.
Centric CRM and SpikeSource announce a partnership to make open source software more accessible to smaller enterprises.
The new SpeechTools application puts complex analytical tackle in the hands of nonspecialist users, speeding deployment and reducing cost.
An In-Stat report suggests a market is brewing for hosted IP multimedia subsystems, if carriers and customers can see the opportunity.
SAP continues its dominance of European sales as Salesforce.com and Microsoft see the most growth.
Oracle follows the Salesforce.com lead, announcing the integration of Before the Call's sales intelligence functionality into its Siebel CRM On Demand platform.
Business Problem: Channel managers are struggling to exchange customer info with their partner network.
Many business professionals still need some convincing when it comes to using CRM technology.
The enterprise software company underscores its on-demand CRM capabilities while continuing with its enterprise services architecture approach
CRM's Colin Beasty spoke with Jeanne Bliss about her book, "Chief Customer Officer."
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