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Articles: Enterprise CRM
New research spells out the costs associated with on-demand implementations versus on-premise for various business sizes.
The company see the benefits of its Affinium EMM solution as a "marketing system of record," in bridging the gap between different applications.
Both RIM and Palm introduce new smartphones that offer significant improvements over previous models for connectivity to enterprise applications.
Following its purchase of AimNet Solutions, the outsourcer will continue to look for other acquisitions in the U.S., Europe, and India.
It plays a key role in reducing costs and improving productivity for today's CRM initiatives.
Oracle's announcement of its intent to acquire Siebel raised doubts about how long Siebel's OnDemand alliance with IBM would last.
The decision to implement one or the other CRM-solution model is a complicated one--here, a rundown of significant financial aspects to consider.
When consumers' days are filled with all work and no play, it makes communicating with them even more difficult than usual.
Has the software giant's on-demand application incubated for too long?
The market continues its moderate growth as enterprises developed new strategies and tactics to integrate SCM with other enterprise applications.
The Yankee Group finds APM to be one of the most attractive market opportunities driving global network strategy.
The acquisition of metadata repository Flashline and an expanded partnership with Tata Consultancy Services puts BEA back on the A list.
Enterprises must be careful to understand the difference between the hype surrounding BPO and its actual business benefits, according to a Gartner study.
The market experiences its second consecutive year of growth and enters its "second wave," according to one industry analyst.
VoIP's ability to help call centers more effectively and efficiently manage geographically dispersed agents is a key reason for expected growth.
A recent security evaluation of Cognos 8 Business Intelligence highlights new risks in the marketplace.
Oracle releases version 9 of PeopleSoft Enterprise CRM, renewing its commitment to the brand and its customers.
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