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Articles: Enterprise CRM
Business Problem: Channel managers are struggling to exchange customer info with their partner network.
Many business professionals still need some convincing when it comes to using CRM technology.
The enterprise software company underscores its on-demand CRM capabilities while continuing with its enterprise services architecture approach
CRM's Colin Beasty spoke with Jeanne Bliss about her book, "Chief Customer Officer."
Nailing sales end-user buy-in has been a long-standing challenge for organizations that decide to implement a CRM system. Here, how to gain compliance and what to watch for.
Contactless payments and line-busting techniques are penetrating busy retail venues, to the delight of shoppers and staff.
The $4.5 billion acquisition marks HP's entry into the world of business applications, SOA, and more.
The business software vendor teams up with its user group to develop meaningful metrics for call centers; other benchmarking tests are on the way.
Nabbing Cramer Systems Group, an operations support systems vendor, will make Amdocs an end-to-end solution for CRM and automated service fulfillment.
The CRM leader releases its 20th generation--Summer '06; a connector for SAP R/3 marks another move toward enterprise customers.
Microsoft lays out its road map for the Live on-demand solution, extending its reach to small businesses in the CRM space.
The on-demand delivery model, focus on the midmarket, and continued consolidation are some of the common threads in these markets today.
This time, CDC is offering an all-cash deal to try to stop a signed acquisition agreement between Onyx and M2M Holdings.
"We were like, my God, that's the nirvana."
Customer clarity is an analytical wand's wave away with new marketing automation apps.
CSO Insights' Sales Performance Optimization '06: Four essential facts about end-user performance and buy-in.
The software giant hopes to end the struggle with the development, management, and TCO of speech-enabled apps.
On-demand solutions are a great way to maximize your investment.
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Companies: Enterprise CRM
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