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Articles: Enterprise CRM
A new report offers a framework for developing, measuring, and improving self-service initiatives.
Pricing solution deployments are budgeted at up to $5 million for large companies in this relatively untapped market.
Shaheen acknowledges the firm did not meet expectations for licensed revenues; there's a new focus on the need to improve, including help from a new CMO and executive vice president of corporate strategy.
Avaya and Genesys announce solutions for different sizes, opening more opportunities in the growing market.
The takeover gives the world's largest database software maker a shot at being the leader in the retail market space.
Hyperion far outpaces its competitors in revenue share as the space continues to expand into different verticals.
This version will round out the CRM suite to include marketing tools and will have a pricing structure for a hosted option.
An increasing number of companies are seeking these solutions, but vendors have to prove themselves worthy.
How are the changes that channel management systems and their providers are experiencing going to play out?
Get back to the roots of CRM with this refresher course on integration.
Tearing through systems to scrub dirty data and gaining a cultural understanding of names across the globe is no easy task.
Recent debuts by SugarCRM and Salesforce.com could jump-start an industry space.
SAP is still gaining market share in North America, say one analyst, who nonetheless thinks 'everything at Oracle is going according to plan.'
IBM announces a services-oriented architecture initiative geared toward business partners, ISVs, and SIs; Siebel and IBM extend their partnership to offer a developer kit.
Expanded services, best practices, and partnerships are showcased at the company's user conference.
Greg Maffei is known for M&A deals; his hiring signals a company awareness of business execution needs.
The company is gaining Silicon Valley expertise as it navigates North America and battles Oracle and Siebel.
The upsurge in cyber crime is leading many managers to adopt more best-of-breed security solutions.
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