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Articles: Enterprise CRM
The integrated cloud app platform will be at top IT trend for 2013.
What works within companies might call for caution with customers.
Five tips for a successful implementation.
Three steps for creating a winning sales environment.
Move strengthens marketing resource management capabilities.
Investment will build out enterprise application solutions.
Genesys Orchestration technology is designed to simplify and accelerate the deployment of customer service strategies though a business rules approach.
Enhancements include visual guides through business processes, Yammer and Skype integrations, and Microsoft Office tie-ins.
Nina, Lexee, and Sophia follow Siri's lead…this time into the workplace.
Proper engagement will require cross-enterprise change and strategy.
What the software company's write-down could mean for customers, solutions.
The solution combines uniquely packaged customer service best practices with Genesys 8 software.
Customers get joint access to Spaces by Moxie and Microsoft Dynamics CRM.
Enhancements include more social and video collaboration capabilities.
SaaS product features DIY business analytics and the ability to deploy mobile apps within a week.
Broader macroeconomic factors and cautious IT spending could be the reasons, IDC finds.
Transforming customer care through big data.
Despite uncertain economic conditions, companies are still focused on expansion.
Technology officers need to move from obstructors to partners.
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