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Articles: Enterprise CRM
The new development platform melds unified multichannel interaction, people management, and technology expertise with Microsoft enterprise applications.
Drive engagement with unified information access.
Adding real-time capabilities keeps you—and your clients—up to date.
Six essential strategies for success.
Sometimes, the cloud is not enough.
Company promises a social, mobile, and gamified user experience
Learn how to be unique in a crowded marketplace and add distinctive value to customer experiences.
Organizations that can't retrieve data when they need it risk everything.
Integrated offering helps clients take advantage of digital solutions
The deal gives Kana a comprehensive set of customer service solutions, from the midmarket to the enterprise.
Innovations to VSI's Vertical Services Platform technology combine business process management with service guidance to improve end-to-end service.
New product offering gives Oracle's Siebel CRM users enhanced messaging capabilities
Adds social CRM functionalities, opportunity management, SharePoint support to solution
The platform is expanded to include more reporting, scripting, and integrations.
Proper handling of organizational politics is a key factor.
SalesLogix helps dairy co-op manage sales and distribution of organic products.
When it comes to CRM, don't sweat the small stuff.
The smartphone surveying and feedback app can be incorporated into a customer service interaction.
Addition of EchoSign Global Electronic Signature Service from Adobe helps businesses automate entire signature process.
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