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Articles: Enterprise CRM
Enterprise application providers call ERP, CRM solutions "complementary."
Colleges and universities are starting to use CRM solutions to manage relationships with students at every stage.
Launch extends enterprise workflow and collaboration solutions to smartphone users.
Bridging silos to provide a better customer experience.
Five tips for creating an agile and successful call center to keep up with customer demands.
Making customers happy needn't require a major overhaul or "big bang" budget.
The SaaS-based offering for tech support combines self-service capabilities with agent-assisted interactions.
Application gets enhanced rules and automation, plus templating features
Companies that fail at measuring ROI say it's too hard, too early, or they weren't asked.
Doing business in multiple countries adds new challenges to social implementations.
The latest Maximizer CRM release features nearly 200 enhancements and an optimized interface for the iPad and other leading mobile devices.
The new development platform melds unified multichannel interaction, people management, and technology expertise with Microsoft enterprise applications.
Drive engagement with unified information access.
Adding real-time capabilities keeps you—and your clients—up to date.
Six essential strategies for success.
Sometimes, the cloud is not enough.
Company promises a social, mobile, and gamified user experience
Learn how to be unique in a crowded marketplace and add distinctive value to customer experiences.
Organizations that can't retrieve data when they need it risk everything.
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