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Articles: Enterprise CRM
Adds social CRM functionalities, opportunity management, SharePoint support to solution
The platform is expanded to include more reporting, scripting, and integrations.
Proper handling of organizational politics is a key factor.
SalesLogix helps dairy co-op manage sales and distribution of organic products.
When it comes to CRM, don't sweat the small stuff.
The smartphone surveying and feedback app can be incorporated into a customer service interaction.
Addition of EchoSign Global Electronic Signature Service from Adobe helps businesses automate entire signature process.
Company adds Zoho Projects for iPhone, Zoho CRM, and Zoho Docs for Android.
Completion of testing provides set-up and support assurances for customers integrating with Microsoft Lync Server 2010
The application is a file sharing and management solution for Salesforce.com.
The release will allow users of Salesforce.com and VanillaSoft to move leads back and forth seamlessly between both applications.
A new Web site lets customers share their gripes about companies that refuse to answer consumer complaints.
Corporate mobile app combines voice, search, mobile display, and interactions.
Special purpose micro-agents allow companies to experience the immediate value of virtual agents.
The combined Voice of the Customer solution enables companies to gain insight into the root cause of specific customer feedback by correlating voice interactions with real-time feedback survey results.
A "killer" application for CMOs, customer life cycle, executive says
Salesforce Rypple will enable companies to engage and align people across their employee social networks.
Upgrade includes collaboration capabilities and social analytics.
The live Web chat application is tailored for use with Microsoft Lync and Lync Online
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