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Articles: Enterprise CRM
Xerox's new offerings will help companies improve customer communications and automate transaction processing.
The partnership combines Forrester's CX Index with Verint's Enterprise Feedback Management to help companies benchmark their customer service against competitors.
OpenText expands its Enterprise Information Management Platform.
The integration with Dynamics CRM expands Infer's open ecosystem with more than a dozen pre-built connectors.
Invoca Enterprise helps marketers analyze hundreds of data points in real time to automatically shape the customer experience during the call and in future interactions in any channel.
Macy's On Call unites Satisfi's intelligent engagement platform with IBM Watson cognitive technology to create an in-store mobile companion that assists customers.
The partnership between Eptica and SpiceCSM enables companies to deploy end-to-end customer engagement hubs.
SAP Hybris Digital Documents by OpenText offers a unified platform for engaging digital content and communications.
The latest version of NICE Sales Performance Management is geared toward organizations with substantial transactions and complex incentive compensation management needs.
The collaboration between SAP and Accenture seeks to build on platform development and go-to-market strategies.
With its acquisition of PowerObjects, HCL gains a foothold in the CRM market.
Act-On Software has released an enterprise version of its marketing automation platform.
Acxiom Impact, an advanced marketing offering specifically designed for enterprise marketers.
The companies' combined portfolio expands CEM capabilities and operationalizes the voice of the customer with social engagement.
CircleBack brings enterprise-level contact intelligence to marketing automation.
HP Services for Microsoft Dynamics help automotive, government, and financial services firms deliver digital-first customer experiences.
Whether it's your first solution or your fourth, these tips will help make the vendor selection process easier.
Spark employee passion with a values-based culture.
8x8 Enterprise Suite helps companies accelerate their migration to cloud communications
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