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Articles: SMB/Mid-market CRM
Everything from phased deployments to optimizing business processes to implementing self-service to the rise in hosted solutions is being spurred by companies' desire to cut costs.
The ERP functionality will link to NetLedger's Web hosted e-commerce capabilities to provide customer, vendor, and partner views of the business transactions.
AltiGen says it chose Convergion because of its nationwide reach and expertise in telecom, CRM, and contact centers.
Microsoft announced plans to accelerate the release of an international version of Microsoft CRM; to revamp MS CRM's licensing agreements; and to change its certification process for resellers.
A recent Aberdeen Group study reveals that enterprises are expected to increase their technology budgets by an average of 3.4 percent over the next six to 12 months, and CRM-related applications are helping to fuel the growth.
For CRM to truly be effective, solutions must be designed and customized to fit with the unique business processes of each organization.
A total CRM/SFA solution aimed at sales force--productivity improvement must consider the overall aspects of sales management.
Zeacom's screen pop capabilities can cut as many as 12 seconds from of each call, according to Zeacom CEO Miles Valentine.
The two ASPs are partnering to provide clients with more detailed marketing capabilities.
Intentia yesterday announced its migration path for J.D. Edwards to Intentia's Movex Collaboration applications.
Beneath seemingly sedate growth in CRM market--an average annual rate of 6.7 percent, according to a new report by Aberdeen Group--is a massive shift in how user organizations will acquire and pay for CRM solutions.
The upgrades represent what CEO Marc Benioff says is Salesforce.com's most significant release since launching its hosted CRM product in June 2000.
NetLedger and HP announced yesterday that they are working together to offer complete technology solutions; SSA Global Technologies yesterday announced it has acquired Ironside Technologies; FrontRange announced this week that Patrick Bultema has resigned as CEO of its subsidiary, FrontRange Solutions.
During the DCI CRM Conference & Expo in Boston, executives from Oracle, PeopleSoft, NetLedger, and Salesnet discussed and debated where the mid-market is headed and which vendors will take us there.
The mySAP CRM 4.0 upgrade was introduced at SAPPHIRE '03, SAP's annual international customer conference in Orlando, FL.
J.D. Edwards has announced Team J.D. Edwards, a joint sales-and-delivery strategy that combines the consulting, education, and implementation support services of J.D. Edwards with its Consulting Alliances partners.
Vertical offerings couple J.D. Edwards applications with IBM's consulting services and architecture.
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Companies: SMB/Mid-market CRM
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