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Articles: SMB/Mid-market CRM
PeopleSoft will exceed estimates for license revenue, total revenue, and earnings-per-share for the quarter ended September 30.
Salesnet announced a slimmer, trimmer version of its standard CRM suite, aimed at small businesses.
Salesforce.com also reported that it gained a larger number of subscribers in the past quarter than in any previous quarter.
The solution, which is available immediately, is aimed at small and midsize businesses.
The company made note of added functionality across marketing, sales, and service to improve business effectiveness.
Small and medium-size businesses require an approach to CRM that minimizes risk and cost, and increases return on investment.
Business intelligence (BI) solutions provider Actuate this week announced an expansion of its UpTrade Program; Sprint has unveiled five regional executive--briefing centers; Chordiant has announced the appointment of R. Andrew Eckert to Chordiant's board of directors.
According to "Hosted CRM Popularity Continues to Grow," 35 percent of survey respondents said they already use hosted CRM products; 85 percent of respondents said they would evaluate hosting as they enter the market for CRM solutions.
*Winners were selected from among companies that either nominated themselves or were nominated by their vendors.
The awards recognize superior performance in three areas: ROI excellence in customer companies (The CRM Elite); individual achievement (Influential Leaders); and vendor leadership (CRM Market Leaders).
CRM magazine scrutinized CRM suite vendors and related categories to uncover the top-five leaders in each category: enterprise CRM, mid-market CRM, analytics, contact center outsourcers, and consulting firms. The results are based on a combination of weighted criteria, including revenue and revenue growth (last four completed quarters, ended March 30, 2003), market share, customer wins, and reputation for customer satisfaction.
Many of the industry's top customer-company and vendor executives took part in the ceremony, which was followed by an interactive panel discussion.
Emerging technologies are providing a collaborative framework capable of building a virtual sales office integrating many CRM capabilities with active collaboration tools.
The product focuses on simplifying the way users track customers and related projects, manage customer information, and provide customer service.
ACCPAC, a subsidiary of Computer Associates, has announced several new CRM products, including a new, hosted version of its CRM solution.
Online CRM provider UpShot earlier this week countersued rival Salesforce.com and asked a federal court to stop Salesforce.com from using misleading information on its Web site and in its sales literature.
Pivotal, Epicor, Icode, and others release new products.
A direct route to adoption is to address issues that are causing pain in the sales and marketing arena.
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