Once thought of as a tool for small companies needing sales force automation, hosted CRM solutions have developed into a formidable competitor to packaged CRM applications for mid-market, and even large enterprises.
Magazine Features,
Posted 02 Feb 2003
Insight,
Posted 02 Feb 2003
New version of CRM focuses on integration and mobile SFA features and boasts 175 enhancements.
Daily News,
Posted 29 Jan 2003
Somebody who approaches their CRM project implementation the right way and follows best practices will always achieve greater success with whatever they end up using than a company that makes the typical mistakes and blames everyone else for their problems.
Viewpoints,
Posted 27 Jan 2003
Applix accepts $8.75M offer from Platinum Equity for CRM Business
Daily News,
Posted 24 Jan 2003
Pivotal Corp. and Witness Systems see strong revenue gains with licensing increases and cuts in net losses.
Daily News,
Posted 22 Jan 2003
Microsoft Corp.'s Business Solutions CRM 1.0 was released to manufacturing.
Daily News,
Posted 21 Jan 2003
ADAPT says its new product, ADAPTsdk, enables consultants, resellers, and customers to develop customized versions of its ADAPTcrm solution without relying on writing programming code.
Daily News,
Posted 14 Jan 2003
Clear Technologies is already making moves to both leverage its existing solutions and to expand its customer base.
Daily News,
Posted 14 Jan 2003
When Microsoft's highly anticipated customer relationship management package release finally ships there is likely to be a slew of third-party enhancements and add-ons.
Daily News,
Posted 06 Jan 2003
Hot Prospects,
Posted 03 Jan 2003
Jess Hartman, CIO and vice president of New Horizons, tells how the training company used training, of course--and the creative integration of SFA and CRM--to make its CRM initiative a success.
Secret of My Success,
Posted 30 Dec 2002
CRM magazine interviewed more than 30 industry leaders and surveyed about 100 readers to uncover what they expect to and predict will happen in the industry in the coming year.
Magazine Features,
Posted 26 Dec 2002
Jets or Giants? Coke or Pepsi? The first two are a matter of taste. But how your business acquires the technological core of its CRM strategy cannot be simply about preference. Here's how to make the right choice between implementing a packaged solution and using internal or external IT resources to build one.
Magazine Features,
Posted 24 Dec 2002
CRM magazine interviewed more than 30 industry leaders and surveyed about 100 readers to uncover what they expect to and predict will happen in the industry in the coming year.
Magazine Features,
Posted 24 Dec 2002
The art of artifice in CRM.
Reality Check,
Posted 23 Dec 2002
A customer ownership scuffle between Salesforce.com Inc. and NetLedger Inc. is proving that one of the benefits of the CRM hosting model is true: Dissatisfied customers can sometimes easily switch from one CRM vendor to another.
Daily News,
Posted 20 Dec 2002
Diversinet says that the addition of DSS's services suite enhances Diversinet's ongoing strategy to provide greater depth and breadth in its product/service offering.
Daily News,
Posted 19 Dec 2002
Blue Martini Software Inc. announced that it experienced a 40 percent increase in performance results during a test run of Blue Martini's 5.5 CRM application operating on a single IBM eServer p650.
Daily News,
Posted 18 Dec 2002
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