Firstwave Technologies announced Tuesday the acquisition of Connect-Care, a CRM software developer for the software industry, through a merger with a subsidiary of Firstwave.
Daily News,
Posted 05 Mar 2003
Insight,
Posted 03 Mar 2003
Front Office,
Posted 03 Mar 2003
Mid-market CRM vendors are partnering with consultants to get your business. Here are 10 tips to help you select the right consultant for your needs.
Magazine Features,
Posted 03 Mar 2003
Insight,
Posted 03 Mar 2003
Insight,
Posted 03 Mar 2003
Hot Prospects,
Posted 01 Mar 2003
Giving customers software that they have complete access control over and by making it fully compatible with existing ACT! programs has put Best in a good position to continue to turn good profits.
Daily News,
Posted 28 Feb 2003
Microsoft is attempting to leverage its momentum with resellers, VARs, and systems integrators to attract potential customers to its recently released CRM offering at a series of seminars, called Microsoft Business Solutions Insight, to be held around the United States.
Daily News,
Posted 27 Feb 2003
FrontRange Solutions and Baan posted encouraging gains, but those gains were achieved in different ways.
Daily News,
Posted 21 Feb 2003
The functionality, called MultiProcess Management, lets individual UpShot XE users create a view that suits them using a drag-and-drop configuration tool.
Daily News,
Posted 19 Feb 2003
Market Central anticipates closing the transaction during early March.
Daily News,
Posted 11 Feb 2003
CRM systems can, in fact, deliver a healthy ROI in a reasonable amount of time, no matter the economy.
Viewpoints,
Posted 10 Feb 2003
The module allows companies to automatically update regularly changing Web content like service, support, product orders, shipping, and billing on their customer service portals.
Daily News,
Posted 10 Feb 2003
Analytics, data-cleansing technology, and contact center platforms will be hot spots in Latin America.
Daily News,
Posted 05 Feb 2003
By using digital sound cards to transfer calls, the product can decrease call abandonment rates by reducing call transfer time without clicks or silences.
Daily News,
Posted 04 Feb 2003
Choi says her main responsibility is to understand the problems of customers and find ways to provide solutions to those problems.
Daily News,
Posted 03 Feb 2003
Insight,
Posted 02 Feb 2003
Front Office,
Posted 02 Feb 2003
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