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Articles: SMB/Mid-market CRM
DreamFactory's new SBuilder helps Salesforce.com customers integrate services; Sales Performance International releases new sales development products; Stronghold Technologies introduces its Call Management Services; and more.
Onyx Software announced preliminary results for the fourth quarter of 2003, and announced that the CRM provider would be looking for a new CEO, as current chief Brent Frei says he plans to step down.
PeopleSoft, which completed its acquisition of J.D. Edwards in July in a deal valued at $1.7 billion, inherited the seven-year-old Quest user group, but has backed out of the Quest Midwest Conference.
Indian outsourcing to grow by 30 percent; Convergys expands in Canada; Dendrite makes acquisition in Japan; and more.
Creating solutions to critical business problems like sales opportunity management that are easier to use is critical for the tools to be accepted and for the industry to grow.
Last year will be looked on as the year of renewal for the CRM industry; new technologies around the real-time enterprise (RTE) come into the picture in 2004.
Industry pundit Barton Goldenberg, president and founder of CRM consultancy firm ISM, predicts a lot of positive momentum on the horizon for the industry.
This acquisition brings a number of strategic benefits worldwide, including an entry into Asia with a strong position in Singapore.
The report focuses on whether a hosted-CRM solution is tenable for companies.
Oracle saw a 15 percent rise in earnings to $617 million for its second quarter ended November 30; the Help Desk Institute recently released its HDI 2003 Salary Survey; and Witness Systems has added a new business optimization consulting offering to its newly branded Witness Consulting Network.
Morgan Stanley will act as sole book runner for the offering, and comanagers will be Deutsche Bank Securities, UBS Securities, Wachovia Capital Markets, and William Blair.
Employees create products, interact with customers, and directly affect and are directly affected by major corporate initiatives--there is a small number of best practices that ensures that employees make the most of CRM.
Today PeopleSoft is announcing the first major series of integrations between PeopleSoft 8 and JD Edwards suites.
The process of changing a culture is a journey. It takes time, but these steps for effective communications should help you reach your destination sooner.
NetSuite is taking a slightly different approach to customization than Salesforce.com by requiring code changes to be done inside the NetSuite application using JavaScript.
Unique considerations specific to CRM projects fall into two groups: those things you must do, and those things you must avoid.
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Companies: SMB/Mid-market CRM
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