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Articles: SMB/Mid-market CRM
Employees create products, interact with customers, and directly affect and are directly affected by major corporate initiatives--there is a small number of best practices that ensures that employees make the most of CRM.
Today PeopleSoft is announcing the first major series of integrations between PeopleSoft 8 and JD Edwards suites.
The process of changing a culture is a journey. It takes time, but these steps for effective communications should help you reach your destination sooner.
NetSuite is taking a slightly different approach to customization than Salesforce.com by requiring code changes to be done inside the NetSuite application using JavaScript.
Unique considerations specific to CRM projects fall into two groups: those things you must do, and those things you must avoid.
Pivotal Software announced today that it will merge with Chinadotcom through its software unit, CDC Software (CDC).
Oak declines upping offer for Pivotal; Siebel rolls out hosted CRM in UK; IDC charts analytics growth; and more.
Onyx isn't waiting around to see the results before making a move: It announced today a program to migrate Pivotal customers to Onyx, which enables customers to trade their existing Pivotal licenses for licenses of Onyx Enterprise CRM 4.5.
Two thousand three was a year of rebirth for the CRM industry. Trends took shape--and then took hold. It became increasingly clear that they are not fads. In fact, what are hot trends now will likely be considered business as usual by the end of two thousand four.
All the hosted solutions aim to help companies do more with their sales forces with less up-front investment.
The identity of the ultimate new owner remains up in the air as Onyx earlier this month made a richer stock-only offer to acquire Pivotal and CDC Software last week announced its own bid for the company.
How to avoid the five barriers to successful CRM.
RightNow doubles in size in Europe, SSA Global announces Baan roadmap, and more...
A recently released study from HYM press showed that customers' satisfaction with 14 leading CRM software systems and vendors is based on a variety of things, including functionality, customizability, and financial stability.
SAP has teamed with more than 300 channel partners to offer highly verticalized versions of Business One.
How to maintain CRM effectiveness in your organization.
Successful CRM programs boast the common denominators of participation from all levels of management and personnel, understanding of current business challenges, detailed examination of infrastructure and information system capabilities, business process review, data availability, and project ownership.
Oak Investment Partners announced that it believes its current all-cash offer is superior to the unsolicited stock-for-stock proposal from Onyx Software to acquire Pivotal; online retail sales should reach roughly $60 billion in 2003, according to AMR Research; and Dendrite International announced that Clinitrac has selected Dendrite Clinical to provide telephone support for a study for one of Clinitrac's pharmaceutical customers.
Siebel closes UpShot deal, Datamonitor says more call center seats going offshore, GWI creates new services group, and more...
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Companies: SMB/Mid-market CRM
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