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Articles: SMB/Mid-market CRM
It is increasingly imperative to turn your attention to driving successful people-change now--before your competition does.
Recent books that analyze the customers' role; assist users with the new features provided by Microsoft CRM; detail relationship-building techniques; and more.
Hosted CRM is hot. Salesforce.com has topped 8,400 customers and 120,000 subscribers, NetSuite is doubling its sales team and expanding abroad, and RightNow Technologies has achieved 20 quarters of consecutive growth.
WebSideStory launched HBX, a new on-demand Web-analytics tool; Salesnet has enhanced its user interface (UI), an initiative designed to provide a cleaner appearance, increased customization, and faster access to all areas of Salesnet; and more.
Gartner estimates that Best Software has amassed 25 percent of the worldwide CRM market in the small business space, besting companies like FrontRange and Salesforce.com, which are vying for the same space.
According to a new report by AMI-Partners, small- and medium-business (SMB) spending on IT security reached $1.8 billion in the United States in 2003.
Verity announced that it has entered into a definitive agreement to acquire the intellectual property, certain customer agreements, and other strategic assets of NativeMinds; ACCPAC International announced the availability of more than 50 add-on applications; Tellabs selected Salesnet's CRM solution; and more.
Siebel Systems continues to reign as the leader of Gartner's Magic Quadrant for CRM Sales Suite Vendors.
The big winners were Best Software's SalesLogix, Onyx Software, and Salesforce.com.
Forty-three percent of respondents to the Yankee Group "SMB Infrastructure Survey" admitted a fear of becoming heavily dependent on Microsoft's products and services.
Will acquisitions now be the rule rather than the exception? Will larger firms like SAP AG and Oracle start a buying frenzy that will end up with an even more polarized CRM landscape? The answer is yes and no, according to many analysts.
Roylene Rhodes, vice president of American Medical Response, discusses the challenge of implementing CRM.
PeopleSoft posted record license revenue; Comergent has acquired Profile Systems; and more.
The new service includes database, storage, and hardware solutions designed for companies with fewer than $1 billion in annual revenues.
A customer P&L sheet allows companies to determine the appropriate level of service, as well as pricing, discounts, and distribution.
A new META Group study shows that software providers are modifying their business models in an effort to attract small and midsize business users and expand their market share.
Far too many CRM providers fail to understand what their customers want, a very odd thing for companies selling closer customer contact.
DreamFactory's new SBuilder helps Salesforce.com customers integrate services; Sales Performance International releases new sales development products; Stronghold Technologies introduces its Call Management Services; and more.
Onyx Software announced preliminary results for the fourth quarter of 2003, and announced that the CRM provider would be looking for a new CEO, as current chief Brent Frei says he plans to step down.
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