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Articles: SMB/Mid-market CRM
Roylene Rhodes, vice president of American Medical Response, discusses the challenge of implementing CRM.
PeopleSoft posted record license revenue; Comergent has acquired Profile Systems; and more.
The new service includes database, storage, and hardware solutions designed for companies with fewer than $1 billion in annual revenues.
A customer P&L sheet allows companies to determine the appropriate level of service, as well as pricing, discounts, and distribution.
A new META Group study shows that software providers are modifying their business models in an effort to attract small and midsize business users and expand their market share.
Far too many CRM providers fail to understand what their customers want, a very odd thing for companies selling closer customer contact.
DreamFactory's new SBuilder helps Salesforce.com customers integrate services; Sales Performance International releases new sales development products; Stronghold Technologies introduces its Call Management Services; and more.
Onyx Software announced preliminary results for the fourth quarter of 2003, and announced that the CRM provider would be looking for a new CEO, as current chief Brent Frei says he plans to step down.
PeopleSoft, which completed its acquisition of J.D. Edwards in July in a deal valued at $1.7 billion, inherited the seven-year-old Quest user group, but has backed out of the Quest Midwest Conference.
Indian outsourcing to grow by 30 percent; Convergys expands in Canada; Dendrite makes acquisition in Japan; and more.
Creating solutions to critical business problems like sales opportunity management that are easier to use is critical for the tools to be accepted and for the industry to grow.
Last year will be looked on as the year of renewal for the CRM industry; new technologies around the real-time enterprise (RTE) come into the picture in 2004.
Industry pundit Barton Goldenberg, president and founder of CRM consultancy firm ISM, predicts a lot of positive momentum on the horizon for the industry.
This acquisition brings a number of strategic benefits worldwide, including an entry into Asia with a strong position in Singapore.
The report focuses on whether a hosted-CRM solution is tenable for companies.
Oracle saw a 15 percent rise in earnings to $617 million for its second quarter ended November 30; the Help Desk Institute recently released its HDI 2003 Salary Survey; and Witness Systems has added a new business optimization consulting offering to its newly branded Witness Consulting Network.
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