Logo
BodyBGTop
Articles: SMB/Mid-market CRM
Onyx Software aims to enhance its suite by acquiring BPM technology
The benefits are the result of a heated battle among CRM vendors, all eager to win their share of the huge, underserved midmarket.
We embarked on a mission to find outstanding examples of recent CRM results in the midmarket.
Perhaps the greatest impact on midmarket systems integrators has been the competition with vendors--SI firms are now battling with vendors over contracts.
Midmarket companies are now spoiled for choice.
Organizations must be able to update and access valuable customer data in real time.
A new Beagle Research Group study says the demand for hosted CRM has exploded over the past 12 months, and mainstream users are now adopting these solutions.
As CRM implementations move beyond just collecting customer information and reporting on it, a fundamental driver for many organizations is the desire to better understand their customers' needs and preferences.
Businesses are not properly marrying their process with their software, creating gaps that are sapping the effectiveness of their CRM strategies.
Company size may not be the real indicator of potential CRM adoption.
Moving CRM through its maturity phases within your organization will solidify CRM's place in your company and your company's place ahead of the competition.
It appears the challenge and solution to raising CRM awareness is another type of CRM: community relationship management.
The deal, announced late December 2003, delivers a hosted-CRM solution to compete with the likes of Salesforce.com, NetSuite, and Siebel Systems.
Pricing is an enormously complex issue that incorporates costs, competitors, and customers. It must also accommodate profitability goals, product lifecycles, and operational capabilities, all affected by the wild card of psychology.
For the first time since the awards were created in 1992, ISM's Top 15 CRM Software Awards are divided into two categories: enterprise CRM and CRM for SMBs.
Siebel strengthened its partnerships with two industry heavyweights and made moves to secure some ground in the midmarket.
The pairing integrates White Pajama's contact center and telephony functionality with Salesforce.com's on-demand CRM services.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109   Next >>
 
Companies: SMB/Mid-market CRM
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us