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Articles: SMB/Mid-market CRM
The latest product upgrades enable the CRM software giant to better serve the SMB market.
Two thirds of SMBs say they have positive ROI, although only 30 percent of them say they now measure it.
Smaller companies are finally providing a long-expected boost in CRM adoption rates, but curbing overall IT-spending growth.
The number of call center agents in South Africa will quadruple over the next four years, and the total number of agent positions in South Africa is predicted to rise to 69,600 by 2008. --Datamonitor
Latin American companies add flavor to their services.
Standardized business processes help ensure successful change management when rolling out enterprise software initiatives.
Open source CRM vendors are trying to transform the industry.
The marathon takeover battle ends with a handsome payoff for PeopleSoft shareholders, but questions for customers.
Analog Method unveils its first hosted partner extranet.
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. In our dynamic, evolving industry new technologies continue to allow us to interact with customers in ways we never imagined. This is not to say that technology is the end-all in CRM--we still need engaged people, relevant processes, and quality data. But when properly implemented, technology can take that powerful threesome even farther. Consider the already heady impact and potential of the following 10 technologies...
Best Software and Salesforce.com are the leaders in the SMB space, according to a new survey.
Pragmatech names SPSS veteran Zanghi as CEO; OutStart acquires Participate Systems; Firstlogic teams up with the University of Utah; and more.
As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges.
Companies must first address people and process issues to lead them to the right technology choice.
Avoid burning out customers by using enterprise feedback management.
Let us introduce you to the dynamic new top executives in the CRM industry.
You have to figure out how much value an individual is going to provide you over time.
The Midwest utility integrates disparate customer information systems after a merger and an acquisition.
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