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Articles: SMB/Mid-market CRM
These executives had a clear understanding of exactly what part of the sales process needed to be improved.
The online delivery of CRM technology may actually represent one of the early battlegrounds of technology evolution for the years ahead.
The Securities and Exchange Commission has stopped the clock on Salesforce.com's initial public offering.
Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are?
CEO Kagermann says SAP will continue to find further ways to lower TCO, for example, through improved enterprise services offerings like inventory prioritization and planning, and will continue to offer the flexibility that should allow customers to better use SAP to help spur their growth.
Not counting the value of unspecified SureBridge liabilities absorbed by NaviSite, more than 70 percent of the acquisition is being funded by promissory notes totaling $39.5 million.
Executives from NetSuite, Onyx, PeopleSoft, and Salesnet all say the same thing: Their recent product upgrades were direct results of having worked closely with customers to uncover their needs and priorities.
CRM executives answer the question, Do companies that use CRM have a distinct advantage over companies that don't use CRM in uncovering who their most valuable customers are and then retaining them?
Overall, SMBs are expected to increase their technology spending this year 6.6 percent over last year.
Hosted services are showing up on the radar of the Global 1,000, and are seeing increasing uptake among large organizations looking to plug holes in their CRM deployments, either as a cost savings over additional licenses of a conventional CRM system or to improve adoption.
In 2003 NetSuite's overall revenue jumped 300 percent, a growth rate CEO Zach Nelson says is largely attributable to its reseller channel.
Hosted CRM vendor Salesforce.com plans to raise as much as $85 million in its initial public offering (IPO), according to papers filed on Tuesday with the Securities and Exchange Commission (SEC).
PeopleSoft announced that George Ahn, a former Tibco, Siebel Systems, and IBM veteran, will spearhead its PeopleSoft CRM solutions.
The responsibility to provide ROI analysis falls to vendors.
bCentral never became the sole, authoritative source it was meant to be, and Microsoft is under increasing pressure to find growth opportunities.
Onyx Software aims to enhance its suite by acquiring BPM technology
The benefits are the result of a heated battle among CRM vendors, all eager to win their share of the huge, underserved midmarket.
We embarked on a mission to find outstanding examples of recent CRM results in the midmarket.
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