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Articles: SMB/Mid-market CRM
RightNow has always been very user-focused, making product decisions based on what existing customers want. As it begins to target larger deals in new verticals, there will be more market-driven development.
The newly rechristened application is the ASP's first step as it moves forward with broad plans to expand into smaller markets.
Consumers are open to buying more products and services, but only if the customer service representative (CSR) first resolves the customer's concern.
Pure-play knowledge-base providers are seeing a need to compete with service-oriented companies.
QAS announced the signing of eight top catalog and mail order companies; ACCO Brands' Kensington Technology Group implemented RightNow Service as its contact center platform; and more.
Five methods to link employees' own work satisfaction to customer satisfaction.
The server market is moving toward Linux, so it only makes sense that CRM application vendors make their products available on the platform.
Both MS CRM servers and clients are affected and in need of patching.
iAnywhere's M-Business Anywhere solution has provided McKesson with a new automated system running on Symbol SPT1800's Palm OS.
We will not succeed until we stop thinking departmentally, and start thinking holistically.
Methods that will help encourage channel partners to buy in to the benefits of CRM.
Consultants and integrators complement each other--the key is to play to each party's strength.
Most every company that implements CRM does so with the help of a consultant, an integrator, or both.
Sales and marketing should be as much science as they are art--driving much of the transition from art to science is a process-improvement methodology that comes to us from the manufacturing world, namely Six Sigma.
ROI criteria must change to reflect the changing needs of the marketplace and the changing pressures on shareholder value.
The summer release of the company's core product touts more than 100 new features.
Wireless platform developers are increasingly building solutions to suit the needs of companies with fewer than 1,000 employees
Janice Anderson says she's spent part of her first month assessing the competitive landscape.
The key benefit to Crossroads is Siebel's remote agent capability.
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Companies: SMB/Mid-market CRM
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