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Articles: SMB/Mid-market CRM
The partnership brings CRM integration to phone answering and routing systems.
Partnership pairs email and social media and extends the life of email campaigns and images.
Transform reps' view of new tools from obstacle into opportunity.
Blackbaud offers new fundraising, analytics, social, mobile, and other capabilities in new version of the Raiser's Edge.
Swiftpage has invited small business owners to sign up at cloud.act.com and join in final testing of its new online contact and interaction management service.
When CEOs listen to the voice of the customer, everyone wins.
Bpm'online introduces Enterprise Social Network in the release of bpm'online CRM 7.3.
Bottlenose NerveCenter creates a virtual analyst in the cloud for real-time trends affecting customer brands.
Vantage's MAXcustomerconnect service unifies voice, email and text messaging on a single platform for small business to build mobile marketing campaigns.
Blackbaud's Luminate CRM is geared specifically for mid-size, enterprise-level nonprofits,
Keynote highlights convergence of CRM, ERP, and e-commerce systems.
The integrated solution routes help desk voice interactions directly to customer support employees.
The acquisition of Brandify increases Where2GetIt's local digital marketing capabilities.
Once integrated, the single unified solution will cater to the "underserved" midsize WFO market.
New app lets customers browse FAQs, submit service tickets, and query knowledge bases right from a company's Web site.
Newton was even more right than he knew.
Zurmo CRM 2.7 adds deeper calendar and email marketing capabilities.
Constant Contact's Toolkit offering lets businesses see how campaigns are doing.
Satmetrix Standard helps SMBs develop customer experience management programs based on the Net Promoter Score (NPS) methodology.
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Companies: SMB/Mid-market CRM
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