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Articles: SMB/Mid-market CRM
Janice Anderson says she's spent part of her first month assessing the competitive landscape.
The key benefit to Crossroads is Siebel's remote agent capability.
Divesh Sisodraker, who served as Pivotal's CFO for almost three years, has been named president and CEO of Chinadotcom's CRM software division.
Olan Mills is now better able to identify profitable prospects.
According to the results of a recent survey conducted by IBM Business Consulting Services, the quality of your technology won't be the deciding factor in predicting whether your CRM project will falter or thrive.
In May CRM magazine presented a list of some of the industry's key players. This month we continue that recognition with a look at three executives from midmarket leader E.piphany.
The company now has the ability to track campaigns and responses to determine which campaigns are generating the most profit.
You don't necessarily need to pay top dollar for every new revision and incremental improvement the vendor offers up.
McCloskey says that over the past nine months FrontRange has taken significant steps to change its corporate perspective regarding GoldMine, deciding to step up research and development.
Integration after the fact is not the answer.
As with any CRM deployment, potential users still need to weigh the relative merits before deciding if on-demand is appropriate for their organizations.
Concurrent with the announcement of the NetCommerce modules, NetSuite indicated that it now has 1,000 business customers using NetSuite's live e-commerce capabilities.
A recent Gartner research note states that companies that engage an ASP are perhaps overawed by the low initial price tag and don't consider the necessary ongoing costs they may incur as the relationship period extends.
At the end of this month the Oracle Small Business Suite on-demand service provided by NetSuite will be rebranded NetSuite Small Business Suite.
The real distinction comes from the possibility for change down the road. Clients start with hosted or on-demand CRM with the intent of switching to an on-premises application later.
A major challenge for serious adopters of online self-service is the fact that the quality of the interaction is very dependent on the customer's ability to use the self-help system.
Insights '04: Best Software revealed plans to take more CRM market share in the small- and midsize business markets at its annual Insights conference, held in Orlando, Fla., last week.
The new offerings are in the areas of advertising/media sales, commercial lending, and telecommunication services.
Pivotal's basic email client has been improved, with closer integration with Outlook 2003; the SmartPortal system has been expanded to a more open interface, allowing easier third-party data integration.
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Companies: SMB/Mid-market CRM
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