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Articles: SMB/Mid-market CRM
Factors such as budget, user-base, company size, and customer needs will determine whether a fully integrated, enterprise-level CRM solution or a hosted CRM solution will better fit the needs of your company.
Small businesses need to deploy technology solutions that fit their overall needs, company size, and budget.
As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges.
Review the issues that lead many companies to see hosted software as a tactical, short-term remedy for a long-term problem.
Companies must first address people and process issues to lead them to the right technology choice.
Avoid burning out customers by using enterprise feedback management.
Let us introduce you to the dynamic new top executives in the CRM industry.
You have to figure out how much value an individual is going to provide you over time.
The Midwest utility integrates disparate customer information systems after a merger and an acquisition.
Design Within Reach chooses Iphinity Call Center; Convergys signs multiyear contract with Wachovia; 7-Eleven implements Cognos; and more.
Retail banks are targeting small-business owners to build the profitability of those relationships.
Many traditional CRM solutions are out of reach for SMBs, but there are choices for small firms to consider.
SPL on the verge of being purchased; Siebel announces financial results for its third quarter; Unisys to team up with Linux; and more.
The vendors look to cover both the sales and service worlds with their new partnership.
The HEAT and GoldMine provider also announced additional products.
Marines are gung-ho about Oracle; Convergys signs multiyear contract with Wachovia; Quaero has new clients; and more.
SAP Americas CEO lays out what customers should expect from CRM vendors.
The company announces the availability of the new Uniphi Suite at its annual user conference in New Orleans.
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Companies: SMB/Mid-market CRM
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