Logo
BodyBGTop
Articles: SMB/Mid-market CRM
The release offers an automated marketing system that aims to give users access to detailed analytics covering customer Web-site behavior.
The U.K. law firm needed vital information to be visual and accessible to all.
These are very different announcements: They're both targeting customer service, but Salesforce is targeting the call center, as compared to focusing on premise-based trouble tickets.
The ability to have a centralized call center may lead to an increase in the use of VoIP.
Too many companies in the past looked at CRM and related technologies as magic bullets that would solve their CRM challenges.
Part of the freedom to improve ROI calculations arrived as CRM became more pervasive within whole organizations, and was not simply relied on to provide domino effects from individual groups like the sales and support organizations.
Database marketing has quickly become integral to many organizations' CRM operations.
Now the company uses NetTracker to help move customers from the call center to the Web.
Follow these four steps to ensure that your customers know what you will do for them--and what is not a reasonable expectation.
One of the greatest benefits of moving to a CRM solution is the ability to integrate front- and back-office processes.
Look for vendors that have derived at least 25 percent of revenues from midsize clients.
Essentials for a 21st-century start-up: Business plan? Check. Line of credit? Check. CRM strategy? Check.
Managers are always searching for ways to spur productivity that will balance the needs of the customers, the agents, and the company.
It's been a difficult year for email marketers, particularly with the enactment of the federal CAN-SPAM legislation.
A new report evaluates seven on-demand CRM providers: ACCPAC CRM (now a unit of Best Software), Entellium, NetSuite, RightNow, SAVO, Salesforce.com, and Siebel On-Demand.
Most companies received passing marks...but we discovered six sales-knowledge gaps.
There's a high correlation between poorly delivered email support and [poor] customer loyalty.
In a successful CRM implementation process must always precede technology.
Pages: << Prev  1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108   Next >>
 
Companies: SMB/Mid-market CRM
Search
Popular Articles
 

BodyBGRight
Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us