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Articles: SMB/Mid-market CRM
Let us introduce you to the dynamic new top executives in the CRM industry.
You have to figure out how much value an individual is going to provide you over time.
The Midwest utility integrates disparate customer information systems after a merger and an acquisition.
Design Within Reach chooses Iphinity Call Center; Convergys signs multiyear contract with Wachovia; 7-Eleven implements Cognos; and more.
Retail banks are targeting small-business owners to build the profitability of those relationships.
Many traditional CRM solutions are out of reach for SMBs, but there are choices for small firms to consider.
SPL on the verge of being purchased; Siebel announces financial results for its third quarter; Unisys to team up with Linux; and more.
The vendors look to cover both the sales and service worlds with their new partnership.
The HEAT and GoldMine provider also announced additional products.
Marines are gung-ho about Oracle; Convergys signs multiyear contract with Wachovia; Quaero has new clients; and more.
SAP Americas CEO lays out what customers should expect from CRM vendors.
The company announces the availability of the new Uniphi Suite at its annual user conference in New Orleans.
The communication systems, applications, and services provider reports fiscal fourth-quarter 2004 and FY 2004 results, and announces the launch of new products.
The open-source CRM pioneer looks to grow quickly in its first year.
Pivotal is working to make integration as seamless as possible.
Bridging the chasm between CRM and minority business.
SMBs want tools that can specifically address their requirements.
You want to know what kind of experience a partner has in your particular industry vertical.
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Companies: SMB/Mid-market CRM
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