The responsibility to provide ROI analysis falls to vendors.
Experts on Call,
Posted 19 Apr 2004
bCentral never became the sole, authoritative source it was meant to be, and Microsoft is under increasing pressure to find growth opportunities.
Daily News,
Posted 14 Apr 2004
Onyx Software aims to enhance its suite by acquiring BPM technology
Daily News,
Posted 09 Apr 2004
Insight,
Posted 01 Apr 2004
The benefits are the result of a heated battle among CRM vendors, all eager to win their share of the huge, underserved midmarket.
Front Office,
Posted 01 Apr 2004
We embarked on a mission to find outstanding examples of recent CRM results in the midmarket.
Magazine Features,
Posted 01 Apr 2004
Perhaps the greatest impact on midmarket systems integrators has been the competition with vendors--SI firms are now battling with vendors over contracts.
Magazine Features,
Posted 01 Apr 2004
Midmarket companies are now spoiled for choice.
Magazine Features,
Posted 01 Apr 2004
Organizations must be able to update and access valuable customer data in real time.
Viewpoints,
Posted 29 Mar 2004
A new Beagle Research Group study says the demand for hosted CRM has exploded over the past 12 months, and mainstream users are now adopting these solutions.
Daily News,
Posted 24 Mar 2004
As CRM implementations move beyond just collecting customer information and reporting on it, a fundamental driver for many organizations is the desire to better understand their customers' needs and preferences.
Viewpoints,
Posted 22 Mar 2004
Businesses are not properly marrying their process with their software, creating gaps that are sapping the effectiveness of their CRM strategies.
Daily News,
Posted 18 Mar 2004
Company size may not be the real indicator of potential CRM adoption.
Daily News,
Posted 17 Mar 2004
Moving CRM through its maturity phases within your organization will solidify CRM's place in your company and your company's place ahead of the competition.
Daily News,
Posted 16 Mar 2004
It appears the challenge and solution to raising CRM awareness is another type of CRM: community relationship management.
Viewpoints,
Posted 15 Mar 2004
The deal, announced late December 2003, delivers a hosted-CRM solution to compete with the likes of Salesforce.com, NetSuite, and Siebel Systems.
Daily News,
Posted 09 Mar 2004
Pricing is an enormously complex issue that incorporates costs, competitors, and customers. It must also accommodate profitability goals, product lifecycles, and operational capabilities, all affected by the wild card of psychology.
Viewpoints,
Posted 08 Mar 2004
For the first time since the awards were created in 1992, ISM's Top 15 CRM Software Awards are divided into two categories: enterprise CRM and CRM for SMBs.
Daily News,
Posted 04 Mar 2004
Siebel strengthened its partnerships with two industry heavyweights and made moves to secure some ground in the midmarket.
Daily News,
Posted 03 Mar 2004
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