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Articles: SMB/Mid-market CRM
Latin American companies add flavor to their services.
Standardized business processes help ensure successful change management when rolling out enterprise software initiatives.
The worst thing is to take away an application salespeople are using and liking.
Open source CRM vendors are trying to transform the industry.
The marathon takeover battle ends with a handsome payoff for PeopleSoft shareholders, but questions for customers.
Analog Method unveils its first hosted partner extranet.
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
Best Software and Salesforce.com are the leaders in the SMB space, according to a new survey.
Pragmatech names SPSS veteran Zanghi as CEO; OutStart acquires Participate Systems; Firstlogic teams up with the University of Utah; and more.
Factors such as budget, user-base, company size, and customer needs will determine whether a fully integrated, enterprise-level CRM solution or a hosted CRM solution will better fit the needs of your company.
Small businesses need to deploy technology solutions that fit their overall needs, company size, and budget.
As the CRM industry reinvents itself, 2005 promises both new opportunities and new challenges.
Many of today's most effective CRM processes and strategies are so successful because of the underlying technologies that enable and support them. In our dynamic, evolving industry new technologies continue to allow us to interact with customers in ways we never imagined. This is not to say that technology is the end-all in CRM--we still need engaged people, relevant processes, and quality data. But when properly implemented, technology can take that powerful threesome even farther. Consider the already heady impact and potential of the following 10 technologies...
Review the issues that lead many companies to see hosted software as a tactical, short-term remedy for a long-term problem.
Companies must first address people and process issues to lead them to the right technology choice.
Avoid burning out customers by using enterprise feedback management.
Let us introduce you to the dynamic new top executives in the CRM industry.
You have to figure out how much value an individual is going to provide you over time.
The Midwest utility integrates disparate customer information systems after a merger and an acquisition.
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