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Articles: SMB/Mid-market CRM
The company will announce Version 2.0 of its solution later this year.
Email is becoming an integral part of CRM solutions, collaboration suites, knowledge management solutions, and BI applications, forcing generic-email system vendors to develop flexible solutions.
Understanding the needs of both the small business and its owner brings you one step closer to securing a purchase.
The entire concept of agent training has been turned on its ear, and delivers unprecedented levels of efficiency and productivity.
Look past the buzzwords for a truly rich application.
Uncle Sam helps to drive the outsourcing market for smaller companies.
The manufacturing company uses Exact Software to better automate its front-office processes.
The latest product upgrades enable the CRM software giant to better serve the SMB market.
Two thirds of SMBs say they have positive ROI, although only 30 percent of them say they now measure it.
Smaller companies are finally providing a long-expected boost in CRM adoption rates, but curbing overall IT-spending growth.
The number of call center agents in South Africa will quadruple over the next four years, and the total number of agent positions in South Africa is predicted to rise to 69,600 by 2008. --Datamonitor
Latin American companies add flavor to their services.
Standardized business processes help ensure successful change management when rolling out enterprise software initiatives.
The worst thing is to take away an application salespeople are using and liking.
Open source CRM vendors are trying to transform the industry.
The marathon takeover battle ends with a handsome payoff for PeopleSoft shareholders, but questions for customers.
Analog Method unveils its first hosted partner extranet.
NetSuite announces NetSuite Holiday Mall; Sales Performance International launches a new consulting practice; Verint reports third quarter results; and more.
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Companies: SMB/Mid-market CRM
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