A major challenge for serious adopters of online self-service is the fact that the quality of the interaction is very dependent on the customer's ability to use the self-help system.
Daily News,
Posted 15 Jun 2004
Insights '04: Best Software revealed plans to take more CRM market share in the small- and midsize business markets at its annual Insights conference, held in Orlando, Fla., last week.
Daily News,
Posted 14 Jun 2004
The new offerings are in the areas of advertising/media sales, commercial lending, and telecommunication services.
Daily News,
Posted 11 Jun 2004
Pivotal's basic email client has been improved, with closer integration with Outlook 2003; the SmartPortal system has been expanded to a more open interface, allowing easier third-party data integration.
Daily News,
Posted 08 Jun 2004
Salesforce.com, citing the quite period surrounding IPOs, would not comment on the amended prospectus.
Daily News,
Posted 04 Jun 2004
According to the survey, 70 percent of respondents are at least aware of the pay-as-you-go model for enterprise software, but only 20 percent say they are already using it.
Daily News,
Posted 02 Jun 2004
These executives had a clear understanding of exactly what part of the sales process needed to be improved.
Reality Check,
Posted 01 Jun 2004
The online delivery of CRM technology may actually represent one of the early battlegrounds of technology evolution for the years ahead.
Daily News,
Posted 27 May 2004
The Securities and Exchange Commission has stopped the clock on Salesforce.com's initial public offering.
Daily News,
Posted 20 May 2004
Should companies expect their CRM vendors to help them use CRM to determine who their most profitable customers are?
Daily News,
Posted 18 May 2004
CEO Kagermann says SAP will continue to find further ways to lower TCO, for example, through improved enterprise services offerings like inventory prioritization and planning, and will continue to offer the flexibility that should allow customers to better use SAP to help spur their growth.
Daily News,
Posted 13 May 2004
Not counting the value of unspecified SureBridge liabilities absorbed by NaviSite, more than 70 percent of the acquisition is being funded by promissory notes totaling $39.5 million.
Daily News,
Posted 07 May 2004
Executives from NetSuite, Onyx, PeopleSoft, and Salesnet all say the same thing: Their recent product upgrades were direct results of having worked closely with customers to uncover their needs and priorities.
Front Office,
Posted 03 May 2004
CRM executives answer the question, Do companies that use CRM have a distinct advantage over companies that don't use CRM in uncovering who their most valuable customers are and then retaining them?
Daily News,
Posted 03 May 2004
Overall, SMBs are expected to increase their technology spending this year 6.6 percent over last year.
Daily News,
Posted 29 Apr 2004
Hosted services are showing up on the radar of the Global 1,000, and are seeing increasing uptake among large organizations looking to plug holes in their CRM deployments, either as a cost savings over additional licenses of a conventional CRM system or to improve adoption.
Daily News,
Posted 23 Apr 2004
In 2003 NetSuite's overall revenue jumped 300 percent, a growth rate CEO Zach Nelson says is largely attributable to its reseller channel.
Daily News,
Posted 23 Apr 2004
Hosted CRM vendor Salesforce.com plans to raise as much as $85 million in its initial public offering (IPO), according to papers filed on Tuesday with the Securities and Exchange Commission (SEC).
Daily News,
Posted 21 Apr 2004
PeopleSoft announced that George Ahn, a former Tibco, Siebel Systems, and IBM veteran, will spearhead its PeopleSoft CRM solutions.
Daily News,
Posted 20 Apr 2004
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