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Articles: SMB/Mid-market CRM
Surveys of top vendors reveal the need for in-house implementations and to go wireless.
Companies can build applications without coding or programming, and can customize dashboards.
The on-demand CRM software provider and the sales process pioneer will deliver a solution to strengthen CRM effectiveness.
Bill Marsh Auto selects SilkRoad's Web-cam technology to provide online shoppers with an in-person experience.
negotiate a CRM engagement.
Customer relationship management fits all shapes and sizes. The following case studies present the details of four organizations' CRM approaches.
Drive out costs, focus on core business strategies, and increase sales and margins by outsourcing to a third-party provider.
The company will announce Version 2.0 of its solution later this year.
Email is becoming an integral part of CRM solutions, collaboration suites, knowledge management solutions, and BI applications, forcing generic-email system vendors to develop flexible solutions.
Understanding the needs of both the small business and its owner brings you one step closer to securing a purchase.
The entire concept of agent training has been turned on its ear, and delivers unprecedented levels of efficiency and productivity.
Look past the buzzwords for a truly rich application.
Uncle Sam helps to drive the outsourcing market for smaller companies.
The manufacturing company uses Exact Software to better automate its front-office processes.
The latest product upgrades enable the CRM software giant to better serve the SMB market.
Two thirds of SMBs say they have positive ROI, although only 30 percent of them say they now measure it.
Smaller companies are finally providing a long-expected boost in CRM adoption rates, but curbing overall IT-spending growth.
The number of call center agents in South Africa will quadruple over the next four years, and the total number of agent positions in South Africa is predicted to rise to 69,600 by 2008. --Datamonitor
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