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Articles: SMB/Mid-market CRM
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
May the efforts of the 2005 Service Leaders, Service Excellence, and Service Elite award winners continue to build and maintain consumer trust and satisfaction.
Salespeople need sales intelligence tools designed to both support the sales function and enable them to sell more on every call.
"You want to be [brave] enough to want to be creative, try new things, while still growing revenue."
Violating corporate integrity and consumer trust can cripple sales.
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
The company announces the availability of Siebel CRM OnDemand Release 7, equipped with CRM and contact center capabilities.
The features turn BlackBerry devices into mobile sales offices as the company expects to continue extending product lines.
The multichannel CRM solutions provider capitalizes on strong history and subject matter expertise to delve into the customer interaction management space.
The retooled product hits a market that is now ready for it, with both enterprise and midmarket price points considered.
Surveys of top vendors reveal the need for in-house implementations and to go wireless.
Companies can build applications without coding or programming, and can customize dashboards.
The on-demand CRM software provider and the sales process pioneer will deliver a solution to strengthen CRM effectiveness.
Bill Marsh Auto selects SilkRoad's Web-cam technology to provide online shoppers with an in-person experience.
negotiate a CRM engagement.
Customer relationship management fits all shapes and sizes. The following case studies present the details of four organizations' CRM approaches.
Drive out costs, focus on core business strategies, and increase sales and margins by outsourcing to a third-party provider.
The company will announce Version 2.0 of its solution later this year.
Email is becoming an integral part of CRM solutions, collaboration suites, knowledge management solutions, and BI applications, forcing generic-email system vendors to develop flexible solutions.
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Companies: SMB/Mid-market CRM
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