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Articles: SMB/Mid-market CRM
Growth opportunities are being fueled, in part, by the outsourcing of IT and business processes, according to IDC.
Web analytics, integrated order management, and partner portals partly comprise NetSuite's new CRM+ offering.
The company is launching into the enterprise and business analytics space, but vows not to leave SMBs behind.
Vendors must educate companies about cost-savings regarding software as a service and open source technologies.
SugarCRM takes on Siebel Systems and Salesforce.com with a cost-conscious, hosted suite.
George Shaheen, the new CEO, acknowledges the importance of product suites remaining fresh, as analysts question the company's management structure.
Our Service Elite awards, chosen by the editors, are presented to the customer care operations that have delivered impressive results by achieving satisfaction and customer return on investment that set the standard for the rest of the industry. We recognize Elite customer care implementations in the fields of knowledge-base tools, agent-facing desktop applications, quality monitoring, workforce management, speech solutions, and contact-center outsourcing services.
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
May the efforts of the 2005 Service Leaders, Service Excellence, and Service Elite award winners continue to build and maintain consumer trust and satisfaction.
Salespeople need sales intelligence tools designed to both support the sales function and enable them to sell more on every call.
"You want to be [brave] enough to want to be creative, try new things, while still growing revenue."
Violating corporate integrity and consumer trust can cripple sales.
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
The company announces the availability of Siebel CRM OnDemand Release 7, equipped with CRM and contact center capabilities.
The features turn BlackBerry devices into mobile sales offices as the company expects to continue extending product lines.
The multichannel CRM solutions provider capitalizes on strong history and subject matter expertise to delve into the customer interaction management space.
The retooled product hits a market that is now ready for it, with both enterprise and midmarket price points considered.
Surveys of top vendors reveal the need for in-house implementations and to go wireless.
Companies can build applications without coding or programming, and can customize dashboards.
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Companies: SMB/Mid-market CRM
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