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Articles: SMB/Mid-market CRM
The computer giant announces two new services to provide help and awareness for software-as-a-service providers.
Large companies have noticed the relative low cost, ease-of-use, and quick implementation.
Scorecards for enterprise CRM vendors and on-demand providers show shifts--and some surprises--in the past year.
The on-demand vendor is positioning for greater expansion into the enterprise market.
G-Force '05: The company collaborates with Verizon to forge a hosted IP solution; the partnership with Microsoft will now deliver BPO solutions.
SAPPHIRE '05: SAP releases the latest version of its CRM suite, but analysts cite the company's 'failure' to deliver a hosted application.
SAPPHIRE '05: SAP touts its NetWeaver platform/partnership concept as the next evolution in CRM, blending innovation with best-of-breed capabilities.
Insights '05: The company announces at its annual partner conference new initiatives and a name change to signal alignment with its international brand.
Not just for SMBs anymore, organizations of all sizes are now evaluating the potential of hosted contact center solutions.
Community relations is now a crucial practice; Web sales remains a strong revenue stream.
A forum for online advertising warns about being invasive when targeting based on consumer habits.
The market remains fragmented, so leading vendors must drive home the value of offerings to command market share.
Enhancing homepages will continue to be a trend through 2009, representing some new opportunities for technology vendors.
Bring your support staff closer to the customer.
Growth opportunities are being fueled, in part, by the outsourcing of IT and business processes, according to IDC.
Web analytics, integrated order management, and partner portals partly comprise NetSuite's new CRM+ offering.
The company is launching into the enterprise and business analytics space, but vows not to leave SMBs behind.
Vendors must educate companies about cost-savings regarding software as a service and open source technologies.
SugarCRM takes on Siebel Systems and Salesforce.com with a cost-conscious, hosted suite.
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