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Articles: SMB/Mid-market CRM
PeopleSoft and J.D. Edwards customers discuss bright spots and concerns.
It is impressive when CRM vendors promise business performance improvements never before possible, but it is more impressive when their products actually deliver on those promises. The CRM Elite awards showcase six companies that have achieved significant returns on their technology investments that have either met or surpassed their expectations.
Influential leaders are those who pave the way for others to follow. They are often the first to market with a strong CRM product or strategy, are often the best at delivering a product or strategy, or have such industry clout that their actions reverberate widely in the market.
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
It is impressive when CRM vendors promise business performance improvements never before possible, but it is more impressive when their products actually deliver on those promises. The CRM Elite awards showcase six companies that have achieved significant returns on their technology investments that have either met or surpassed their expectations.
Congratulations to this year's award recipients. Their hard work this past year has helped organizations streamline many of their business processes and significantly improve their customer relationship efforts.
The Global Client gathering this week revealed how customers will benefit from SOA and the pending Epiphany integration.
The networking giant pushes IP-telephony solutions and financing options for the SMB and midmarket spaces, among its slew of new offerings.
The United Kingdom leads the way in outsourcing deals, Germany takes second place, but the market is changing and shrinking.
The new release lets all departments access data from a single SOA-based platform and lets users send single-version reports, despite geography.
Dreamforce '05: Marc Benioff details visions of 'the eBay of enterprise applications' with Appforce.
Ellison and company look to bolster their portfolio to counter SAP as industry consolidation continues.
Newly enacted legislation will drive security spending growth among SMBs; owners and managers must protect employees' ID data.
The next-gen offering will be a natural extension of personal productivity programs.
Telus rings in more work with 25 percent fewer people by monitoring individual performance.
Five criteria every organization should address.
Version 3.0 focuses on the SMB market with hosting options, Outlook integration, and marketing automation tools.
Office automation meets SFA with ACT! and WiredContact.
Technology is rarely to blame for project failure, according to a new report; here, a list of five pitfalls companies can avoid.
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Companies: SMB/Mid-market CRM
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