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Articles: SMB/Mid-market CRM
Newly enacted legislation will drive security spending growth among SMBs; owners and managers must protect employees' ID data.
The next-gen offering will be a natural extension of personal productivity programs.
Telus rings in more work with 25 percent fewer people by monitoring individual performance.
Five criteria every organization should address.
Version 3.0 focuses on the SMB market with hosting options, Outlook integration, and marketing automation tools.
Office automation meets SFA with ACT! and WiredContact.
Technology is rarely to blame for project failure, according to a new report; here, a list of five pitfalls companies can avoid.
Communications and tech companies now recognize the monetary rewards of the market, but mishandle offerings and lack customer focus.
These businesses still harbor apprehensions about creating Web sites and do not take advantage of e-commerce presence.
The new version's enhanced functionality targets midsize companies.
Customer needs, technology, and pricing structure are focal points for its upcoming, to-be-defined solution; analysts express confusion about the offering.
RightNow unveils an upgrade to its CRM suite and delivers two call center solutions, while KANA vies for the midmarket.
Elvin Monteleone returns to manage the company's ongoing rebranding drive, but the reseller-only delivery model may stymie efforts.
Customer-driven opportunities foster growth in the applications market.
Winning customer trust is key to gaining access to personal information.
Technology developments are enticing SMBs to invest more in CRM and ERP applications.
Self-service done right--in the right enterprise--can return some real benefits. Here, a review of the five top vendors with robust, integrated solutions
Sales execution concerns and closing fewer megadeals hamper the company's growth.
Companies are not increasing budgets for the most basic systems, including email and wireless network connections.
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