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Articles: SMB/Mid-market CRM
Sixty percent of midmarket firms plan to deploy an integrated ERP suite within the next year as the fragmented approach gives way to more cohesion.
Training and procurement are the business process outsourcing market's two fastest growing segments as companies begin to think more strategically.
Restructuring Sage's CRM delivery strategy is part of an ongoing effort to rebrand and unify Sage's SMB products.
Enhanced integration and flexibility, coupled with other factors like reduced cost, are steadily becoming more attractive to organizations.
The soon-to-be acquired company unveils a new strategy and architecture as SAP baits a safe passage program hook for Siebel's customers.
Long-term workforce planning and updating, and integrating HCM technology, are ways to respond.
Financial services, construction, and healthcare are top implementers of on-demand CRM; uptake is slow, but is accelerating among small businesses.
System 9 provides users with a simple BI interface; the company's R&D on the new product and BI platform lasted three years.
An AMR essay draws parallels between SOA and the client/server boom; ERP vendors have control of the aggregated services in the short term.
SMBs are considering converged communications solutions, ranking Cisco Systems' tools number one in a recent survey.
The space is a 'growth machine' for the company, a Siebel rep says; one analyst cautions that the company has to maintain its impetus.
Firms can cost-effectively check the backgrounds of companies and their guarantors with a customizable, reasonably priced tool.
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
The CRM industry over the course of the year grappled with well-publicized mergers and acquisitions, executive turnover, and product line restructuring. Still, the industry's impact--especially in the small and medium business markets--is growing more pervasive across industries and within organizations. With an eye on ROI, companies are benefiting from lower startup costs, shorter implementation times, ease of use, and more robust analytics, from both the on-demand (hosted) delivery model and on-premise solutions. Spearheading these developments are the 2005 CRM Market Leaders--read on to see how they are driving the market and how they stack up against the competition.
There will likely come a time when not one, but all vendors in the large enterprise category offer a hosted solution.
How companies win against market leaders: 3 best practices.
PeopleSoft and J.D. Edwards customers discuss bright spots and concerns.
It is impressive when CRM vendors promise business performance improvements never before possible, but it is more impressive when their products actually deliver on those promises. The CRM Elite awards showcase six companies that have achieved significant returns on their technology investments that have either met or surpassed their expectations.
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Companies: SMB/Mid-market CRM
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