Customer relationship management fits all shapes and sizes. The following case studies present the details of four organizations' CRM approaches.
Magazine Features,
Posted 01 Mar 2005
Drive out costs, focus on core business strategies, and increase sales and margins by outsourcing to a third-party provider.
Viewpoints,
Posted 01 Mar 2005
The company will announce Version 2.0 of its solution later this year.
Daily News,
Posted 11 Feb 2005
Email is becoming an integral part of CRM solutions, collaboration suites, knowledge management solutions, and BI applications, forcing generic-email system vendors to develop flexible solutions.
Daily News,
Posted 02 Feb 2005
Understanding the needs of both the small business and its owner brings you one step closer to securing a purchase.
Daily News,
Posted 27 Jan 2005
Insight,
Posted 21 Jan 2005
The entire concept of agent training has been turned on its ear, and delivers unprecedented levels of efficiency and productivity.
Customer Centricity,
Posted 21 Jan 2005
Look past the buzzwords for a truly rich application.
Viewpoints,
Posted 18 Jan 2005
Uncle Sam helps to drive the outsourcing market for smaller companies.
Daily News,
Posted 18 Jan 2005
The manufacturing company uses Exact Software to better automate its front-office processes.
Daily News,
Posted 17 Jan 2005
The latest product upgrades enable the CRM software giant to better serve the SMB market.
Daily News,
Posted 11 Jan 2005
Two thirds of SMBs say they have positive ROI, although only 30 percent of them say they now measure it.
Daily News,
Posted 07 Jan 2005
Smaller companies are finally providing a long-expected boost in CRM adoption rates, but curbing overall IT-spending growth.
Daily News,
Posted 23 Dec 2004
The number of call center agents in South Africa will quadruple over the next four years, and the total number of agent positions in South Africa is predicted to rise to 69,600 by 2008. --Datamonitor
Insight,
Posted 20 Dec 2004
Latin American companies add flavor to their services.
Insight,
Posted 20 Dec 2004
Standardized business processes help ensure successful change management when rolling out enterprise software initiatives.
Viewpoints,
Posted 20 Dec 2004
The worst thing is to take away an application salespeople are using and liking.
Benchmark,
Posted 20 Dec 2004
Open source CRM vendors are trying to transform the industry.
Insight,
Posted 20 Dec 2004
The marathon takeover battle ends with a handsome payoff for PeopleSoft shareholders, but questions for customers.
Daily News,
Posted 16 Dec 2004
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