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Articles: SMB/Mid-market CRM
Bringing BPM into the real world.
Born of contact management applications 25 years ago, enterprise software systems have come a long way.
A research firm culls information from leading companies to discover the best practices to achieve success.
Online marketing and on-demand solutions are important factors when considering the adoption of IT solutions.
A full-production environment that's part of Salesforce.com's Winter '06 release, Sandbox gives companies the chance to build and test applications prior to deployment.
Scheduled for general availability Friday, a new release offers enhancements including advanced reporting, customizable dashboards, and workflow management.
NTP's case against RIM is causing uncertainty, and creating opportunities for competitors.
Software vendors, enterprise IT managers, and investors face challenges as the market evolves, including quality of software and confusion about license models.
While adoption is still slow, a new report says the quantitative and qualitative benefits for SMBs will raise penetration rates.
The long-awaited midmarket suite arrives with a hosted option and extensive language support, among key features.
OpSource's new program lets smaller companies test the hosting waters at no cost for six months and with no additional support staff.
For the full stories and more news, visit destinationCRM.com
We asked consultants to list some common CRM mistakes, and to then advise readers on how to avoid them.
Commoditized technology puts the on-demand player in a 'pretty strong' position.
Looking back, and to the future: CRM trends and events to watch.
The company's latest messaging and collaboration solution is hosted for SMBs; Magneto push technology and new features up the mobile device ante.
The market is expected to outstrip the growth rates of traditional CRM, with the U.S. market faring substantially stronger than its European counterpart.
Integrations with Google, PayPal, and UPS enhance the ability to serve online businesses; shopping cart closure and multichannel selling bring relevance to Web shoppers.
A tech-focused private equity firm gives the midmarket CRM company access to deeper pockets, which one analyst says could portend an aggressive growth strategy.
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