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Articles: SMB/Mid-market CRM
Six steps to putting a positive spin on a potential business disaster.
The company's stated goal is to support business users wherever they are and on whatever devices they're using.
OpenTouch Customer Service is geared toward businesses of all sizes to help manage multichannel interactions.
CaaS Small Center is geared for contact centers with fewer than 50 agents.
KXEN puts predictive analytics in the cloud for business users.
Solution helps prioritize leads and follow-up action.
Simple and adaptive solutions can reduce costs and improve profitability for small companies.
The move represents an effort to divest itself of non-core solutions.
The new release introduces sales and marketing automation features for small businesses.
Updates workflows, payments, and lead tracking abilities
Self-service option includes analytics, reporting, and visualization capabilities.
Using SugarCRM, Harper Inc. boosts orders and sales.
Community managers get more insights into customer traction.
Decrease customer churn by personalizing your billing process.
The product is an integrated cross-channel customer service tool for contact centers.
Business-class VoIP, video, contact center, and unified communications services are now available to Canadian businesses and branch offices of U.S. companies.
Its acquisition of social marketing firm GroSocial adds to its SMB sales and marketing automation mix.
Automated system helps businesses produce local real-time leads using organic search technology.
As technology evolves, so must SMB strategies.
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Companies: SMB/Mid-market CRM
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