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Articles: SMB/Mid-market CRM
Integrations with Google, PayPal, and UPS enhance the ability to serve online businesses; shopping cart closure and multichannel selling bring relevance to Web shoppers.
A tech-focused private equity firm gives the midmarket CRM company access to deeper pockets, which one analyst says could portend an aggressive growth strategy.
A distinguished Gartner analyst offers some tips for success and a CRM maturity model at Gartner's CRM Summit.
The company is trying to end the year with its first CRM release since December 2003, but the general availability of the release is pending.
New license revenue continues to rise in the industry, with marketing applications predicted to be the top performers through 2009, despite mergers and economic pressure.
Choosing an on-demand CRM solution just got more complicated.
Hosted and on-demand marketing tools will be found in two-thirds of companies by 2008, with smaller businesses seeing the fastest uptake.
Sixty percent of midmarket firms plan to deploy an integrated ERP suite within the next year as the fragmented approach gives way to more cohesion.
Training and procurement are the business process outsourcing market's two fastest growing segments as companies begin to think more strategically.
Restructuring Sage's CRM delivery strategy is part of an ongoing effort to rebrand and unify Sage's SMB products.
Enhanced integration and flexibility, coupled with other factors like reduced cost, are steadily becoming more attractive to organizations.
The soon-to-be acquired company unveils a new strategy and architecture as SAP baits a safe passage program hook for Siebel's customers.
Long-term workforce planning and updating, and integrating HCM technology, are ways to respond.
Financial services, construction, and healthcare are top implementers of on-demand CRM; uptake is slow, but is accelerating among small businesses.
System 9 provides users with a simple BI interface; the company's R&D on the new product and BI platform lasted three years.
An AMR essay draws parallels between SOA and the client/server boom; ERP vendors have control of the aggregated services in the short term.
SMBs are considering converged communications solutions, ranking Cisco Systems' tools number one in a recent survey.
The space is a 'growth machine' for the company, a Siebel rep says; one analyst cautions that the company has to maintain its impetus.
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