Vendors must educate companies about cost-savings regarding software as a service and open source technologies.
Daily News,
Posted 19 Apr 2005
SugarCRM takes on Siebel Systems and Salesforce.com with a cost-conscious, hosted suite.
Daily News,
Posted 15 Apr 2005
George Shaheen, the new CEO, acknowledges the importance of product suites remaining fresh, as analysts question the company's management structure.
Daily News,
Posted 13 Apr 2005
Our Service Elite awards, chosen by the editors, are presented to the customer care operations that have delivered impressive results by achieving satisfaction and customer return on investment that set the standard for the rest of the industry. We recognize Elite customer care implementations in the fields of knowledge-base tools, agent-facing desktop applications, quality monitoring, workforce management, speech solutions, and contact-center outsourcing services.
Magazine Features,
Posted 01 Apr 2005
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
Magazine Features,
Posted 01 Apr 2005
May the efforts of the 2005 Service Leaders, Service Excellence, and Service Elite award winners continue to build and maintain consumer trust and satisfaction.
Front Office,
Posted 01 Apr 2005
Salespeople need sales intelligence tools designed to both support the sales function and enable them to sell more on every call.
Viewpoints,
Posted 01 Apr 2005
"You want to be [brave] enough to want to be creative, try new things, while still growing revenue."
Insight,
Posted 01 Apr 2005
Violating corporate integrity and consumer trust can cripple sales.
Insight,
Posted 01 Apr 2005
CRM magazine presents the Service Leaders awards to the most impressive providers of customer care architecture, technology, and services who have worked tirelessly over the past year to improve their capabilities so that contact centers can go about their crucial business more efficiently and effectively than ever before.
Magazine Features,
Posted 01 Apr 2005
The company announces the availability of Siebel CRM OnDemand Release 7, equipped with CRM and contact center capabilities.
Daily News,
Posted 31 Mar 2005
The features turn BlackBerry devices into mobile sales offices as the company expects to continue extending product lines.
Daily News,
Posted 30 Mar 2005
The multichannel CRM solutions provider capitalizes on strong history and subject matter expertise to delve into the customer interaction management space.
Daily News,
Posted 30 Mar 2005
The retooled product hits a market that is now ready for it, with both enterprise and midmarket price points considered.
Daily News,
Posted 23 Mar 2005
Surveys of top vendors reveal the need for in-house implementations and to go wireless.
Daily News,
Posted 21 Mar 2005
Companies can build applications without coding or programming, and can customize dashboards.
Daily News,
Posted 17 Mar 2005
The on-demand CRM software provider and the sales process pioneer will deliver a solution to strengthen CRM effectiveness.
Daily News,
Posted 14 Mar 2005
Bill Marsh Auto selects SilkRoad's Web-cam technology to provide online shoppers with an in-person experience.
Benchmark,
Posted 01 Mar 2005
negotiate a CRM engagement.
Benchmark,
Posted 01 Mar 2005
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