M&As left remote access provider Tarantella in an information silo trance; a new CEO called on SalesLogix to cast a customer-centricity spell.
Secret of My Success,
Posted 01 Jun 2005
North America and Western Europe invest for customer intimacy, service differentiation, and supply-chain efficiencies; increases in per capita consumption spur investments in emerging economies.
Daily News,
Posted 31 May 2005
The computer giant announces two new services to provide help and awareness for software-as-a-service providers.
Daily News,
Posted 27 May 2005
Large companies have noticed the relative low cost, ease-of-use, and quick implementation.
Daily News,
Posted 26 May 2005
Scorecards for enterprise CRM vendors and on-demand providers show shifts--and some surprises--in the past year.
Daily News,
Posted 26 May 2005
The on-demand vendor is positioning for greater expansion into the enterprise market.
Daily News,
Posted 25 May 2005
G-Force '05: The company collaborates with Verizon to forge a hosted IP solution; the partnership with Microsoft will now deliver BPO solutions.
Daily News,
Posted 23 May 2005
SAPPHIRE '05: SAP releases the latest version of its CRM suite, but analysts cite the company's 'failure' to deliver a hosted application.
Daily News,
Posted 19 May 2005
SAPPHIRE '05: SAP touts its NetWeaver platform/partnership concept as the next evolution in CRM, blending innovation with best-of-breed capabilities.
Daily News,
Posted 19 May 2005
Insights '05: The company announces at its annual partner conference new initiatives and a name change to signal alignment with its international brand.
Daily News,
Posted 18 May 2005
Not just for SMBs anymore, organizations of all sizes are now evaluating the potential of hosted contact center solutions.
Daily News,
Posted 16 May 2005
Community relations is now a crucial practice; Web sales remains a strong revenue stream.
Daily News,
Posted 16 May 2005
A forum for online advertising warns about being invasive when targeting based on consumer habits.
Daily News,
Posted 13 May 2005
The market remains fragmented, so leading vendors must drive home the value of offerings to command market share.
Daily News,
Posted 11 May 2005
Enhancing homepages will continue to be a trend through 2009, representing some new opportunities for technology vendors.
Daily News,
Posted 10 May 2005
Bring your support staff closer to the customer.
Viewpoints,
Posted 02 May 2005
Growth opportunities are being fueled, in part, by the outsourcing of IT and business processes, according to IDC.
Daily News,
Posted 02 May 2005
Web analytics, integrated order management, and partner portals partly comprise NetSuite's new CRM+ offering.
Daily News,
Posted 02 May 2005
The company is launching into the enterprise and business analytics space, but vows not to leave SMBs behind.
Daily News,
Posted 27 Apr 2005
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