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Articles: SMB/Mid-market CRM
ISM Top 15 '06: A survey of top vendors shows providers will continue to expand their on-demand and SMB offerings.
A Gartner analyst predicts "positive but modest growth going forward" for CRM license revenue, as industry players continue to expand their offerings and quench their M&A thirst.
Identifying and minimizing risks needs to be part of the ROI equation.
Four tough questions to ask your vendor.
Many companies say their CRM system implementations are surpassing their initial time and budget expectations.
Incubators are teaching on-premise vendors how to host.
Backing up data today helps ensure recovery tomorrow.
The midmarket CRM player, recently acquired by Francisco Partners, unveils IP voice functionality that could extend its relationship with GoldMine shops.
Microsoft, Oracle, Sage, and Salesforce are listed as some of the top solution vendors in the segment.
Seamless operation and single databases lead the list of requirements for SMB success; on-demand products are the most popular in the segment.
The company opens a new localization center in Ireland to streamline European operations; an industry analyst says the move also addresses differences in culture and marketing.
New partnerships and predictions point to a period of rapid growth in wireless applications for sales, service, and marketing.
The companies announce a technical partnership, which one industry analyst says will help deliver open source to SMBs.
The company's s 25th Anniversary Edition helps bring down the walls between sales and marketing. Two new modules, lead management and campaign management, head up the company's venture into marketing automation.
Retailers have advanced in their use of CRM technologies, but continue to struggle to get CRM information to the proper corporate users.
The move allows the company to compete with RightNow Technologies, and may underscore Talisma's continued leadership in the Web self-service space.
One analyst asks if certifying 'good' email is enough; senders may be missing an opportunity to further help consumers.
Different positions within a sales force require different functions from an SFA system, and tailoring to fit those functions is a big part of successful SFA strategies.
Celebrating the urge to merge, and the heartbreak.
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Companies: SMB/Mid-market CRM
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