This version will round out the CRM suite to include marketing tools and will have a pricing structure for a hosted option.
Daily News,
Posted 05 Jul 2005
An increasing number of companies are seeking these solutions, but vendors have to prove themselves worthy.
Insight,
Posted 01 Jul 2005
How are the changes that channel management systems and their providers are experiencing going to play out?
Insight,
Posted 01 Jul 2005
Get back to the roots of CRM with this refresher course on integration.
Magazine Features,
Posted 01 Jul 2005
Bridging the cultural and IT systems divide.
Viewpoints,
Posted 01 Jul 2005
Recent debuts by SugarCRM and Salesforce.com could jump-start an industry space.
Insight,
Posted 01 Jul 2005
IBM announces a services-oriented architecture initiative geared toward business partners, ISVs, and SIs; Siebel and IBM extend their partnership to offer a developer kit.
Daily News,
Posted 29 Jun 2005
Expanded services, best practices, and partnerships are showcased at the company's user conference.
Daily News,
Posted 27 Jun 2005
On-demand offerings may be the answer for cost-averse small businesses.
Daily News,
Posted 21 Jun 2005
Airframe CRM Express allows companies to change the number of seats without altering contract terms or raising monthly fees.
Daily News,
Posted 21 Jun 2005
A relaunched product line provides detailed profiles and company insights on 13 million small businesses.
Daily News,
Posted 20 Jun 2005
A new, core marketing functionality feature could help the company compete in the SMB space.
Daily News,
Posted 15 Jun 2005
The platform integrates voice and data for CSRs; a Nortel user survey reveals a high percent of respondents have 'started to converge.'
Daily News,
Posted 09 Jun 2005
New revenue opportunities exist for vendors, but to be successful they must take into consideration the variety of markets to which they are selling.
Daily News,
Posted 08 Jun 2005
Business Owner Link tool helps marketers find business owners during their off hours.
Daily News,
Posted 02 Jun 2005
With mergers and acquisitions accelerating, consider these four strategies for protecting your company.
Analyze This,
Posted 01 Jun 2005
...successful and disastrous: 90 bright ideas for your CRM strategy and 10 dim ones to avoid. Edited by David Myron
Magazine Features,
Posted 01 Jun 2005
Insight,
Posted 01 Jun 2005
Nordstrom is the gold standard for customer service excellence -- and, amazingly, word of mouth is its primary marketing tool.
Magazine Features,
Posted 01 Jun 2005
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