Office automation meets SFA with ACT! and WiredContact.
REAL ROI,
Posted 01 Sep 2005
Technology is rarely to blame for project failure, according to a new report; here, a list of five pitfalls companies can avoid.
Daily News,
Posted 31 Aug 2005
Communications and tech companies now recognize the monetary rewards of the market, but mishandle offerings and lack customer focus.
Daily News,
Posted 26 Aug 2005
These businesses still harbor apprehensions about creating Web sites and do not take advantage of e-commerce presence.
Daily News,
Posted 17 Aug 2005
The new version's enhanced functionality targets midsize companies.
Daily News,
Posted 16 Aug 2005
Customer needs, technology, and pricing structure are focal points for its upcoming, to-be-defined solution; analysts express confusion about the offering.
Daily News,
Posted 15 Aug 2005
RightNow unveils an upgrade to its CRM suite and delivers two call center solutions, while KANA vies for the midmarket.
Daily News,
Posted 10 Aug 2005
Elvin Monteleone returns to manage the company's ongoing rebranding drive, but the reseller-only delivery model may stymie efforts.
Daily News,
Posted 09 Aug 2005
Customer-driven opportunities foster growth in the applications market.
Daily News,
Posted 02 Aug 2005
Winning customer trust is key to gaining access to personal information.
Insight,
Posted 01 Aug 2005
Technology developments are enticing SMBs to invest more in CRM and ERP applications.
Insight,
Posted 01 Aug 2005
Self-service done right--in the right enterprise--can return some real benefits. Here, a review of the five top vendors with robust, integrated solutions
Magazine Features,
Posted 01 Aug 2005
Sales execution concerns and closing fewer megadeals hamper the company's growth.
Daily News,
Posted 27 Jul 2005
Companies are not increasing budgets for the most basic systems, including email and wireless network connections.
Daily News,
Posted 20 Jul 2005
SMBs in the Great White North are rapidly shoring up their electronic defenses, according to an AMI-Partners study.
Daily News,
Posted 19 Jul 2005
A new report offers a framework for developing, measuring, and improving self-service initiatives.
Daily News,
Posted 18 Jul 2005
Shaheen acknowledges the firm did not meet expectations for licensed revenues; there's a new focus on the need to improve, including help from a new CMO and executive vice president of corporate strategy.
Daily News,
Posted 08 Jul 2005
Avaya and Genesys announce solutions for different sizes, opening more opportunities in the growing market.
Daily News,
Posted 07 Jul 2005
Hyperion far outpaces its competitors in revenue share as the space continues to expand into different verticals.
Daily News,
Posted 05 Jul 2005
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