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Articles: SMB/Mid-market CRM
The continued growth of the Internet and SMB IT departments are leading to an increased emphasis on security, according to a report.
This time, CDC is offering an all-cash deal to try to stop a signed acquisition agreement between Onyx and M2M Holdings.
Customer clarity is an analytical wand's wave away with new marketing automation apps.
CSO Insights' Sales Performance Optimization '06: Four essential facts about end-user performance and buy-in.
On-demand solutions are a great way to maximize your investment.
Telecoms are beefing up their wireless networks and placing more emphasis on management policies as the use of mobile devices soars.
Personalized service, upkeep, and maintenance are attracting SMBs to purchase their IT software and hardware through vendor partners.
The companies forge the first partnership to make on-demand business software available through a retail chain.
The enterprise software giant keeps its commitment to deliver new PeopleSoft functionality, while continuing to keep its eye on SOA.
The company adds enhancements and packaged application updates to build out the solution's usability.
Given Onyx's previous rejections of CDC's offers, some may say that this proposal will experience the same fate.
Among the country's SMBs, hosted apps buys will grow by 23 percent in 2006, thanks in large part to SaaS-based CRM.
Worldwide, CRM software realized about 14 percent growth in 2005; drivers include consolidation, vertical market solutions growth, and midmarket growth.
A holding company wins the bid, and will take the company private; CDC loses out on the chance to acquire its CRM competitor.
Smaller businesses will seek to improve their online presence through vendors that can deliver expertise; telecoms stand to gain if they round out their service offerings.
The quiet on-premise vendor fires a surprise salvo to compete with Salesforce.com; functionality is another key to the value proposition.
Why business size is more important than you think.
Business Problem: Customer data is scattered throughout legacy systems, preventing a company from fully leveraging it.
The company adds plan-document approval to its on-demand offering and announces the latest AppExchange victim.
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