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Articles: SMB/Mid-market CRM
Telecoms are beefing up their wireless networks and placing more emphasis on management policies as the use of mobile devices soars.
Personalized service, upkeep, and maintenance are attracting SMBs to purchase their IT software and hardware through vendor partners.
The companies forge the first partnership to make on-demand business software available through a retail chain.
The enterprise software giant keeps its commitment to deliver new PeopleSoft functionality, while continuing to keep its eye on SOA.
The company adds enhancements and packaged application updates to build out the solution's usability.
Given Onyx's previous rejections of CDC's offers, some may say that this proposal will experience the same fate.
Among the country's SMBs, hosted apps buys will grow by 23 percent in 2006, thanks in large part to SaaS-based CRM.
Worldwide, CRM software realized about 14 percent growth in 2005; drivers include consolidation, vertical market solutions growth, and midmarket growth.
A holding company wins the bid, and will take the company private; CDC loses out on the chance to acquire its CRM competitor.
Smaller businesses will seek to improve their online presence through vendors that can deliver expertise; telecoms stand to gain if they round out their service offerings.
The quiet on-premise vendor fires a surprise salvo to compete with Salesforce.com; functionality is another key to the value proposition.
Why business size is more important than you think.
Business Problem: Customer data is scattered throughout legacy systems, preventing a company from fully leveraging it.
The company adds plan-document approval to its on-demand offering and announces the latest AppExchange victim.
Salesforce.com releases a version of its development platform unfettered by CRM, allowing OEMs to build on-demand services at will.
The company adds new ERP functionality to its popular on-demand suite, making it difficult for SAP to catch up in the race for the midmarket.
A report on ERP and accounting software places the QuickBooks publisher at the head of the SMB segment; Microsoft and Oracle have pull with the midmarket.
SAPPHIRE '06: Amid "the industrialization of software," the German juggernaut continues its service-based strategy.
The BI giant, with an eye to extending its on-demand presence, has made available five offerings through that delivery model.
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Companies: SMB/Mid-market CRM
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