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Articles: SMB/Mid-market CRM
Business Problem: Customer data is scattered throughout legacy systems, preventing a company from fully leveraging it.
The company adds plan-document approval to its on-demand offering and announces the latest AppExchange victim.
Salesforce.com releases a version of its development platform unfettered by CRM, allowing OEMs to build on-demand services at will.
The company adds new ERP functionality to its popular on-demand suite, making it difficult for SAP to catch up in the race for the midmarket.
A report on ERP and accounting software places the QuickBooks publisher at the head of the SMB segment; Microsoft and Oracle have pull with the midmarket.
SAPPHIRE '06: Amid "the industrialization of software," the German juggernaut continues its service-based strategy.
The BI giant, with an eye to extending its on-demand presence, has made available five offerings through that delivery model.
The company reveals a score of new applications, and renews its allegiance to the channel that supports it.
New deals by Neocase and LiteScape focus on collaborative efforts with the big dogs.
On-demand or on-premise CRM?
The most successful customers will leverage the industry's foundation.
Tech obstacles to CRM success can be considerable, but others include process and people concerns--read here about two companies' experiences.
It takes a special breed of thinker--quick, tenacious--to be a successful salesperson, and the job has been getting harder. As products and services become more complex, salespeople need to think faster than ever, respond more quickly, remember more details, and comply with more guidelines than ever before.
Translating requirements into features.
Rollouts and road maps are signs of Oracle's emphasis on enhancing existing product lines as the company deepens its SOA initiative.
More operators in the young Asia Pacific NGEV services market look to deliver these offerings as businesses migrate to IP-telephony platforms.
Version 6.0 allows users to create and customize applications entirely on their browser and could make Nsite a bigger player in the SaaS industry.
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