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Articles: SMB/Mid-market CRM
The CRM leader releases its 20th generation--Summer '06; a connector for SAP R/3 marks another move toward enterprise customers.
The takeover provides a new channel to the contact center vendor, as well as a more compelling play for the growing SMB call center market.
Microsoft lays out its road map for the Live on-demand solution, extending its reach to small businesses in the CRM space.
The German software vendor buys partner Praxis to build up SAP's e-commerce and SFA strengths; one analyst says this will play "a key role" for SMBs.
Version 5 of the manufacturing and distribution midmarket vendor's suite includes broader integration and better visibility for users.
The on-demand delivery model, focus on the midmarket, and continued consolidation are some of the common threads in these markets today.
SMBs are turning to specialists for products and services to help themselves take advantage of the Web.
The continued growth of the Internet and SMB IT departments are leading to an increased emphasis on security, according to a report.
This time, CDC is offering an all-cash deal to try to stop a signed acquisition agreement between Onyx and M2M Holdings.
Customer clarity is an analytical wand's wave away with new marketing automation apps.
CSO Insights' Sales Performance Optimization '06: Four essential facts about end-user performance and buy-in.
On-demand solutions are a great way to maximize your investment.
Telecoms are beefing up their wireless networks and placing more emphasis on management policies as the use of mobile devices soars.
Personalized service, upkeep, and maintenance are attracting SMBs to purchase their IT software and hardware through vendor partners.
The companies forge the first partnership to make on-demand business software available through a retail chain.
The enterprise software giant keeps its commitment to deliver new PeopleSoft functionality, while continuing to keep its eye on SOA.
The company adds enhancements and packaged application updates to build out the solution's usability.
Given Onyx's previous rejections of CDC's offers, some may say that this proposal will experience the same fate.
Among the country's SMBs, hosted apps buys will grow by 23 percent in 2006, thanks in large part to SaaS-based CRM.
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