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Articles: SMB/Mid-market CRM
New research spells out the costs associated with on-demand implementations versus on-premise for various business sizes.
Sage acquires the mobile division of its partner, Corum, in an effort to increase mobile integration; mobility is hot now for companies that want to invest in a product.
Sage launches the latest version of its full-featured CRM suite at the Gartner CRM Summit in Chicago, with renewed focus on end-user adoption and mobility.
With 80 percent of computers lacking core protection, the CMO Council and the National Crime Prevention Council launch the Take a Bite Out of Cyber Crime campaign.
The venerable product line receives upgrades to improve security, Outlook integration, and user productivity; one analyst lauds the new functionality.
The decision to implement one or the other CRM-solution model is a complicated one--here, a rundown of significant financial aspects to consider.
When consumers' days are filled with all work and no play, it makes communicating with them even more difficult than usual.
Has the software giant's on-demand application incubated for too long?
Many vendors have either dropped out of the market or been acquired, but a slew of new, smaller companies with innovative solutions has stepped in to take their place.
Change in computing will not be limited to technology--it will influence business models for every company competing in the traditional software arena.
The Yankee Group finds APM to be one of the most attractive market opportunities driving global network strategy.
Paid search functionality gets a big boost today with both Salesforce.com and NetSuite releasing separate versions of leads tracking and management solutions with Google Adwords.
A new study from Experian showcases the crucial differences between owners of incorporated and unincorporated small businesses that marketers need to know.
The market experiences its second consecutive year of growth and enters its "second wave," according to one industry analyst.
VoIP's ability to help call centers more effectively and efficiently manage geographically dispersed agents is a key reason for expected growth.
Centric CRM and SpikeSource announce a partnership to make open source software more accessible to smaller enterprises.
The company expands its Microsoft integration and mobile solutions with the release of Maximizer Enterprise 9.5, in a move to ease the woes of the SMB sales force.
Business Problem: Channel managers are struggling to exchange customer info with their partner network.
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