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Articles: SMB/Mid-market CRM
The new release adds salesforce and marketing automation features and reporting.
Solution enables real-time lead tracking and management.
Company wants to offer a "consumer, Web-grade" analytical experience.
Avaya Outbound Contact Express provides a pre-integrated solution for proactive customer experience management.
Software provider extends Optify Connect to small and mid-sized businesses.
Integrates voice, chat, email, fax, and customer systems into a single unified agent desktop.
New pharmaceutical industry solutions are optimized for Windows 8's touch-screen interface.
Free application for small businesses extends mobile connectivity to Android tablets and smartphones.
Version 3.0 includes new marketing automation workflow designer, sales quotations, and invoicing.
'How can we have growth like a modern dealership if we don't have the things that a modern dealership has?'
New features in Version 7.1 include enhanced CRM integration, tighter security, new administrator controls, and a new agent interface.
Advanced reporting, workflow, marketing automation, and mobile access are added to version 1.5.
The Foredeus acquisition brings big data and integrated marketing communications together.
To meet expectations, try being FAIR.
BCC Dropbox, Zoho LiveDesk, Custom Related Lists, and MailMagnet for Mobile round out the new features.
The new tool helps service organizations schedule employee and equipment for work orders.
Six steps to putting a positive spin on a potential business disaster.
The company's stated goal is to support business users wherever they are and on whatever devices they're using.
OpenTouch Customer Service is geared toward businesses of all sizes to help manage multichannel interactions.
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Companies: SMB/Mid-market CRM
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