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Articles: SMB/Mid-market CRM
VoIP solutions vendor IPcelerate announces a tetrad of voice solutions for the healthcare, legal, retail, and manufacturing verticals, aimed at giving SMBs integrated functionality.
Earning the keys to the elevator.
Spending on business intelligence and performance management is expected to balloon as companies seek to bring financial data and operational metrics to the corporate masses, according to a new study.
The company's latest offerings are meant to provide small contact centers with telemarketing and customer service while providing the flexibility to scale up or down.
SMBs worldwide are facing numerous obstacles to growth as an unstable global economy and limited resources make the smaller companies scramble for funding.
ISM Top 15 '07: The CRM consultancy's annual awards reveal trends in process and technology, and laud the vendors that are driving them forward.
The market continues to expand, albeit at a moderate pace, as vendors achieve strong growth in SaaS applications and vertically focused solutions.
A Gartner report also identifies a 50 percent increase in total identity crimes and underscores the importance that companies take preventive measures to ensure customer satisfaction.
Salesforce.com's Spring '07 release features AppSpace, a veritable on-demand lovechild of MySpace and AppExchange for the business user.
The company will grab enteo Software, which develops PC life-cycle management and Citrix management solutions; the deal is strategically sound and a "competitive necessity," says one analyst.
At day two of Convergence Microsoft deepens Dynamics' vertical investments by announcing an acquisition and a new ISV certification program to deliver industry-relevant software to customers.
The company debuts SharePoint Server 2007 along with other announcements as it begins to focus on molding the Dynamics product line into a fully integrated suite solution.
Adoption of on-demand solutions by SMBs continues to increase, but many smaller companies are still wary of the concept of software-as-a-service, according to a new study.
The on-demand sales compensation management vendor announces sales-driven analytics and more, along with a roadmap for diversified offerings.
Small and medium businesses are quick adopters of Web 2.0, fueled by cost and performance pressures, according to a new study from AMI.
A new study shows that WFM and WFO technologies have come a long way, and will go even farther in smaller contact centers with SaaS.
Magic Quadrant for CRM Customer Service Contact Centers '07: The vendor leads all evaluated companies in Gartner's annual report, while more than a dozen players chart as visionaries.
Beagle Research releases its third annual WizKid awards, which honors both big companies and niche players that have been frontrunners of innovation in the industry.
Revisiting the worst in CRM, via the worst in CRM.
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