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Articles: SMB/Mid-market CRM
Magic Quadrant for CRM Customer Service Contact Centers '07: The vendor leads all evaluated companies in Gartner's annual report, while more than a dozen players chart as visionaries.
Beagle Research releases its third annual WizKid awards, which honors both big companies and niche players that have been frontrunners of innovation in the industry.
Revisiting the worst in CRM, via the worst in CRM.
Sales experts provide 10 ideas--new and old--about the deal.
Where business and technology collide.
Five laws.
Small and medium businesses have similar broad needs when it comes to IT and growth, but the specifics are not so close; considering them one group may be a mistake.
SaaS and open-source CRM offerings are replacing contact managers and spreadsheets as the systems of record for medium businesses.
The company updates and renames its flagship surveying product, focusing on workflow and usability enhancements.
The software giant releases a BI platform for Dynamics CRM in an effort to hand business intelligence to the Excel-using masses.
Email marketing turns out to be highly effective at connecting with and gaining mind share with small businesses, second only to magazine ads; marketers must tailor tactics to the B2B target.
A new marketing suite should bring small and midsize players into the marketing management game by delivering enterprise marketing management features to them over the Web.
The range of IP telephony solutions presents smaller businesses with many confusing choices, according to a new study; vendors have an opportunity to create targeted solutions.
The latest version of GoldMine Enterprise Edition has a redesigned interface to please users and new architecture to entice the midmarket.
Demand for a technology in the small-business segment depends on installed base, perceived need, and business size, according to a Jupiter Research report.
Business Objects announces its plan to dip into the midmarket with a product line targeted at helping SMBs begin their first BI intitiatives.
SageCRM 6 includes new training and search tools, along with a customizable suite of features for administrators, giving SMBs what enterprises are used to.
Magic Quadrant '07: The market will experience more growth as the technology includes more users within an organization while application and suite providers enhance their own offerings.
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